Customer Service Representative 2 at Idaho Division of Human Resources in Caldwell, Idaho, United States Job Description Customer Service Representative 2 Posting Begin Date: 2024/12/06 Posting End Date: 2024/12/12 Category: Customer Service Work Type: Full Time Location: Caldwell, ID, United States Minimum Salary: 17.74 Maximum Salary: 20.87 Pay Rate Type: Hourly Description NOTICE: Effective Spring 2025, in lieu of participating in Social Security, SWDH employees will benefit from a mandatory 401(a) retirement plan. + Vision : A Healthier Southwest Idaho. + Mission : To promote the health and wellness of those who live, work and play in Southwest Idaho. + Values : Accountability, customer-focused, and teamwork influence the work we do and the difference we hope to make. Are you looking for an opportunity to serve the communities of Adams, Washington, Payette, Gem, Canyon, and Owyhee counties? Do you crave a job where you can make a difference and serve the public? Southwest District Health (SWDH) is recruiting twoCustomer Service Representatives IIto join the dedicated group of public health professionals in the Customer Service unit with the Division of District Operations. As aCustomer Service Representatives IIand public health employee, you will serve an active role in improving the health of your community. As part of a small, but mighty team, you will provide high quality, direct customer service for all SWDH customers. You will provide the first line of service for the District Operations (DO), Family and Clinic Services (FCS), and Environmental and Community Health Services (ECHS) Divisions and programs. This position works directly with external customers to review subsurface sewage permit applications, subdivision engineering, food compliance applications, schedule client appointments, and determine eligibility on federal based programs. Office duties include providing customer service over the phone or in person, processing payments, gathering client data, providing health and community program resource information for clients, computing charges according to various fee systems, receiving payments, and maintaining legal program records for six counties. This position will have a good understanding of and comply with HIPAA (Health Insurance Portability and Accountability) and all privacy policies. This position must travel to other SWDH clinic locations within the Health District service area. If you crave team-oriented work, purpose, and work/life balance, perhaps it's time you considered a career with SWDH. We're all about shak To view full details and how to apply, please login or create a Job Seeker account