Senior Resource Coordinator
Reports to : Chief Impact Officer
Job Summary The Thrive at Work Program is an innovative initiative from United Way of Central New York aimed at boosting workplace productivity, financial resilience, and overall employee well-being. In partnership with local employers and community organizations, the program leverages the workplace as a platform to provide essential resources and support. Through on-site assistance and personalized financial coaching, Thrive at Work empowers employees to overcome financial challenges and achieve long-term stability.
We are seeking an experienced Senior Resource Coordinator (SRC) to help lead and implement this innovative program. The SRC will provide direct support to employees, foster strong partnerships with HR staff and community organizations, and contribute to program evaluation and training. While this is initially a non-supervisory role, the position offers leadership opportunities as the program expands from the pilot phase to a team of three Resource Coordinators. You will play a key role in influencing the program’s growth and future success.
In this role, you will ? Meet with employees to assess their needs and connect them to appropriate resources.
? Foster strong relationships with HR teams, managers, and community partners to create a supportive work environment.
? Provide one-on-one financial coaching and group workshops, guiding employees through financial challenges and helping them build long-term financial resilience.
? A very high level of confidentiality and discretion is needed.
? Track employee progress, report outcomes, and contribute to program evaluation and improvement.
? Work with internal teams and external stakeholders to ensure smooth program delivery across multiple employer sites.
? Help shape program strategy, support scaling efforts, and mentor new Resource Coordinators as the team expands.
? Participate in training, outreach efforts, and innovation pilots to strengthen program impact and community relationships.
Required Skills and Competencies ? Ability to guide individuals step-by-step through applications and processes for community, government, and employer resources, ensuring they successfully access support to resolve personal and financial challenges.
? Skilled at building trust with employees, employers, and community service providers.
? Ability to assess challenges and create actionable plans to resolve work-life issues.
? Clear, approachable communication for diverse audiences; ability to simplify complex topics.
? Respectful and adaptable to the diverse needs and backgrounds of employees.
? Ability to provide empathetic yet objective support to individuals facing personal or financial difficulties.
? Excellent time management and the ability to prioritize multiple tasks across different work sites.
? Comfortable working in various environments (remote, on-site, and office-based) and adjusting approaches to different workplace needs.
? Experience tracking outcomes and using client databases to manage and analyze data effectively.
Physical/Other Requirements
? Valid driver’s license and reliable personal transportation.
? Ability to work in various locations, including remote settings, on-site at employer partners, and at the United Way office.
? Flexibility to accommodate a non-standard work schedule, including early mornings and/or late evenings as needed.
Preferred Education and Experience ? Bachelor's degree in Social Work, Human Services, Business, Finance, or a related field (or equivalent experience).
? 3+ years of experience in financial coaching, resource coordination, or case management.
? Experience working with nonprofits or human services and knowledge of community resources.
? Basic knowledge of financial principles like budgeting and debt management to support employee financial stability. Familiarity with workplace financial wellness programs is a plus.
? Willingness to pursue Financial Coaching or Community Resource Specialist (CRS) certification (training provided).
? Proficiency in data entry and reporting systems for tracking client outcomes and program impact.
? Experience in group presentations or financial education workshops.
Position Status: Full-time, Non-Exempt
Pay Range: $28.21 - $29.23 per hour (based on 37.5 hours per week)
Exact compensation will be determined based on experience and skills.
Benefits: ? Medical, Vision, and Dental insurance
? 401(k) plan
? Disability insurance
About United Way of Central New York
United Way of Central New York is an innovative and collaborative nonprofit organization that drives solutions to the most pressing human service community needs in the region. Through our advocacy and relevant leadership, we provide options for impactful giving, and we fund programs and initiatives that help create a thriving community. Our engaged staff, board, volunteers, donors, and partnerships distinguish us as a trusted champion for positive change. We are guided by our values of compassion, empowerment, collaboration, leadership, and inclusion.
Our mission is to improve lives in the region by mobilizing the caring power of the community. We believe in the promise and importance of creative thinking, strategic leadership, and strong collaborations to help bring about change. Our intention is to help make measurable progress in improving the lives of others.
To Apply:
Please submit your cover letter and résumé.
This job description outlines key responsibilities but is not exhaustive. Other relevant duties may be assigned as needed. Position open until filled. United Way is an equal opportunity employer, welcoming applicants from diverse backgrounds and experiences.