Job Title: Account Manager – (Entertainment Industry Experience Only)

Location: Glendale, CA

Department: Social, Digital, and 360

Reports To: Creative Director

Start Date: Flexible for first quarter of 2025

Location: Hybrid - Office, Glendale, CA

Position Overview:

The Account Manager at Legion Creative is a key client-facing role, responsible for building and maintaining strong relationships with assigned client partners across the entertainment industry. This position requires a strategic mindset and the ability to deliver exceptional service while identifying new business opportunities within existing accounts. The ideal candidate has a proven track record in entertainment and digital marketing (ideally with experience running a retainer), excellent communication skills, and a passion for driving client success and agency growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for assigned client retainer, fostering trust and rapport.
• Deeply understand client goals, needs, and challenges, acting as a proactive partner in their success.
• Regularly meet with clients to provide updates, gather feedback, and identify opportunities to strengthen the relationship.
• Maintain a proactive account management/production lens, projecting hurdles and effectively crafting solutions to stay ahead.
• Report to the Department Leads to set and communicate broader client/project goals to the team.

Business Development:

• Identify and pursue growth opportunities within assigned account, working collaboratively with internal teams to pitch and win new projects.
• Partner with clients to understand their long-term goals and propose innovative ways Legion Creative can add value.
• Build account plans to strategically expand partnerships, consistently delivering on revenue targets.
• Collaborate with the account and leadership team to identify cross-sell or upsell opportunities across other departments.

Project Oversight:

• Work closely with coordinators, strategists, and creatives to ensure deliverables meet client expectations.
• Monitor project timelines, budgets, and overall performance, addressing potential issues proactively.
• Act as the voice of the client within internal discussions, advocating for their goals while balancing agency priorities.
• Review and approve key project milestones, ensuring alignment with the client’s vision.

Brainstorm and Ideation:

• Actively participate in internal brainstorming sessions, contributing fresh ideas that align with client goals and campaign objectives.
• Research trends, audience insights, and competitive benchmarks to bring informed perspectives to creative discussions.
• Lead the organization and preparation of brainstorm materials, ensuring sessions run smoothly and efficiently.
• Document brainstorm outcomes and help translate ideas into actionable next steps for the team.

Production

• Work in collaboration with your Department Leads to define, maintain, and execute project scope and timelines from planning through execution on core projects. Work closely with the creative team - disseminating client feedback and maintaining efficient production workflows across titles.
• Communicate the overall health of the assigned account and project to your manager and senior leadership.
• Work with your Department leads to define and lead weekly call agendas, provide updates on the status of a title, review the status of production and plan next steps.
• Build out detailed production schedules, working with Strategy and Creative leads to ensure there are no bottlenecks on the design floor, spotting potential problems and providing solutions ahead of time.
• Keep all PM tools up to date and consistent across the board.
• Ensure you're projecting accurately to allow for leadership to check profitability on any job.
• Continue to gain experience in building out scope of work documents, thinking strategically at how best to build them out based on the production timelines internally, and client needs externally.
• Provide rationale and thinking behind decisions.

Team Collaboration:

• Partner with creative and strategy teams to develop concepts and campaign proposals tailored to client objectives.
• Provide clear direction to production teams to ensure efficient execution of projects.
• Facilitate regular internal check-ins to ensure alignment on deliverables and deadlines.

HR

• Responsible for training and onboarding junior team members, supervising coordinators, production assistants, and interns to projects
• Delegate and understand how to strategically divide responsibilities across jobs
• Manage junior team members' growth: leading weekly check-ins, evaluating goals + milestones and working with the account lead to conduct performance reviews of any direct reports.

Finance

• Manage project budget and financials, tracking expenses and ensuring projects are delivered within budget.
• Ensure that we are meeting our contribution targets
• Identify and implement cost-saving measures to improve profitability.
• Review financial reports and forecasts on a daily/weekly basis to ensure project health.
• Communicate the overall health of assigned accounts and projects to the Director/Team Principal and HOD.
• Ensure adherence to internal spreadsheet templates for managing project budgets.
• Collaborate with the Department Leads to address any project-related concerns.
• Flag issues promptly to allow sufficient time for project impact.
• Maintain up-to-date information in Harvest, Forecast, and Smartsuite.
• Follow all processes and protocols to ensure accurate data entry.
• Ensure that we are meeting our contribution targets.

Culture:

• Champion the Legion culture, contributing to a positive, collaborative environment.
• Lead by example with integrity, fairness, and best practices in all actions. Identify and suggest opportunities to create a happy, healthy workforce who are empowered, engaged creatively, and feel supported, seen, and heard and flag these suggestions to leadership
• Foster a culture of respect, appreciation, and creativity, supporting the overall health of the agency.
• Ensure a culture of inclusivity and make sure that everyone feels welcome and excited to be at Legion
• Lead by example, ensuring new hires understand the agency’s proactive culture.
• Play an active role in onboarding new team members, ensuring they are supported as they integrate into the agency.
• Drive internal conversations around new trends and innovations, ensuring the team stays ahead of the curve.

Qualifications:

• 3–5 years of experience in account management, production, client services, or business development, preferably in the entertainment or digital marketing industry.
• Proven ability to build and nurture strong client relationships.
• A strategic thinker with a track record of growing revenue within existing accounts.
• Strong understanding of digital and social marketing trends, with the ability to translate them into actionable strategies.
• Excellent organizational and multitasking skills, with a proactive approach to problem-solving.
• Exceptional communication and presentation skills, both written and verbal.

Preferred Skills:

• Familiarity with project management tools (e.g., Monday.com, Trello, Frame.io).
• Knowledge of entertainment marketing, including social media, digital campaigns, and integrated strategies.
• Experience negotiating contracts and managing budgets.

What We Offer:

• Competitive salary and benefits package.
• A collaborative, inclusive, and creative work culture.
• Hands-on mentorship and professional development opportunities.
• Opportunity to work with a talented and creative team.
• Exposure to high-profile entertainment and brand campaigns.