Job Title: Customer Account Lifecycle Analyst

Location: Malvern, PA, 19355

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Shift: 8.00 am to 5.00 pm

Pay rate: $34-34/hr.

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide The below client is with one of our client which is a leading global medical technology company. It offers a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span from prevention and early detection to diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Description:

• For the position of Customer Account Lifecycle Analyst to manage a territory’s asset records for the lifecycle of the contract and/or T&M service events to ensure accurate books and records and enhance customer satisfaction..

Your Role:

• You will own the order-to-invoice relationship with external customers for asset, service contract and T&M events.
• You will lead improvement and digitalization projects within the organization leveraging tools like Robotic Process Automation, PowerBI, and Winshuttle
• You will build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling to effectively manage assigned territory.
• You will collaborate with Collections department as needed to facilitate payment from customers for disputed invoices
• You will conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies
• You will understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies.

Your Expertise:

• We will consider all levels of experience (BS/BA in business or related field preferred)
• Experience with process improvement, digitalization, project management or similar functions.
• Analytical skills, with ability to apply problem solving techniques, creativity, and critical thinking to drive continuous improvement
• Understanding of basic accounting and finance principles.
• Ability to work with business analytics tools, conduct data analysis and recommend solutions
• Proficient with MS Office tools (Excel required; PowerApps preferred)
• Strong interpersonal skills and ability to communicate and work with all organizational levels
• Strong change management capabilities·

Experience:

• 4+ years

Knowledge:

• Deep professional know-how and experience in one Sub Job Family.
• Masters domain. Transfers and applies know-how to / in various contexts.
• Solid professional judgment and problem solving competence.
• Improves existing processes and approaches

What are the 5 must-have skills for this position?

• Background in accounting or finance.
• Ability to learn quickly and adapt to processes.
• Proactive in identifying issues and solutions.
• Understanding complex processes and issues, with a lot of training and learning material.
• Networking and collaboration skills, experience working with large teams and consistent volume.
• Analytical skills for root cause analysis.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.