Job Title: Desktop Support Address - Thalians Health Center, Ground Floor, RM 134, Los Angeles, CA 90048 12 Months Contract Must-Have Primary Skill : End user support-Desktop support-Citrix, VPN, Antivirus and SCCM Client-Wise Client, Sonic Wall, Cisco, F5 VPN etc.
Client Desktop Role: - Provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers.
- Responsible for installing and maintaining all works station hardware and client software.
- Investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity and increased customer satisfaction.
Responsibilities include but are not limited to: - On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals.
- Serve as company liaison with customer on technical issue associated with duties
- Install and support both Hardware and software components for end user devices
- Evaluate system configurations and software to ensure effective use of resources
- Provide level 1 technical support and incident management functions
- Diagnose and resolve product performance problems
- Perform maintenance and repair services
- Ensure customer satisfaction by advising on preventive maintenance and configuration optimization
RC- Domain: Infrastructure & Systems
RC- Subdomain: 46 - End User Support (Hardware that included Video conference, Asset Migration, Standard Desktop and laptop, Printer, Plotter, Scanner, Desk Phone, Smart hand support, IMAC-D, Standard Applications like MS Office (Word, Excel, PowerPoint, Outlook), Adobe Acrobat, Flash player etc. and customized customer applications like CATIA, ENNOVIA, PATRAN, NASTRAN etc. , Lync, Skype, Cisco Jabber, mobile phones -iOS, Android)