Business Control Specialist- Credit Fulfillment Operations
Waltham, Massachusetts
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
**Job Description:**
This job is responsible for executing on internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include providing analytical and administrative support for LOB or ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include supporting the implementation of quality assurance and quality control processes within the LOB or ECF by gathering and organizing data to help identify, track, and report issues and control improvements for remediation.
**LOB Description:**
The Business Control Specialist provides analytical, administrative support within an internal control environment. Responsible for ensuring accurate in the execution of the Operational Risk Program for the Line of Business. Assist team in gathering and organizing data that will help track, report and manage internal control gap issues and mitigate risk. The analyst is responsible for performing Quality Assurance reviews for Middle Market, Business Banking, Special Assets Group, Small Business and Practice Solutions fulfillment teams.
**Responsibilities:**
+ Assesses the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
+ Provides administrative support for the monitoring and testing of controls by gathering and organizing data to identify issues and control improvements for remediation
+ Complies with controls and Quality Assurance (QA) practices to support business continuity efforts
+ Conducts and coordinates quality inspection reviews to enhance employee performance and control effectiveness
+ Performs QA activities including executing on controls, managing cases, and reporting results
+ Supports initiatives by identifying potential procedural updates, test script updates, and data discrepancies to enhance QA program success
+ Supports operational research required for regulatory exams, internal audits, and other monitoring and inspection reviews and captures data and information relevant to inspection metrics to support governance activities for dashboard reporting
**Skills:**
+ Controls Management
+ Issue Management
+ Monitoring, Surveillance, and Testing
+ Quality Assurance
+ Risk Management
+ Analytical Thinking
+ Attention to Detail
+ Critical Thinking
+ Problem Solving
+ Written Communications
+ Decision Making
+ Innovative Thinking
+ Prioritization
+ Recording/Organizing Information
+ Research
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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