Job details
Country
USA
State / Region / Province
Colorado
Work Location
Denver, CO
Domain
Delivery
Interest Group
Infosys Limited
Skills
Technology|Infra_ToolAdministration-PerformanceManagement|Dynatrace
Company
ITL USA
Requisition ID
125853BR
Salary min
64162
Salary max
107388
Job description
We are looking for a skilled Technical Support Analyst to join our IT team. The ideal candidate will be experienced in managing and troubleshooting tech support systems in Telecom domain, with a strong understanding of Complex SQL, AWS experience (S3, Glue, Lambda), Dynatrace, LogZ . You will be responsible for the ticket analysis and resolution, ensuring optimal performance, security, and availability.
Required Qualifications:

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 2 years of relevant Information Technology experience.
• Location for this position is Denver, CO. Candidate must be located within commuting distance or be willing to relocate to the area.
• All applicants authorized to work in the United States are encouraged to apply.

Preferred Qualifications:

• Relevant experience in Complex SQL, AWS experience (S3, Glue, Lambda).
• Hands-on knowledge with LogZ, Dynatrace, Snowflake database, cloudwatch, ServiceNow, AWS EC2
• Good to have domain knowledge of telecom, wireless domain
• Knowledge of MSSQL, MySQL, and database administration is a plus.
• Non technical requirements: Production support mindset, flexible to work in shifts and over the weekends, work from office is must.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits :-

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

The job may entail extensive travel. The job may also entail sitting as well as working at a computer for extended periods of time. Candidates should be able to communicate by telephone, email or face to face.
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.