**Summary**

To perform accurate diagnoses and repair of consumer electronics and appliances in the Service Center. Properly complete all necessary service orders / paperwork associated with the repair. Calculate estimates on all non-warranty repairs. Research product, part information and determine warranty status.

Should Include:

Knowledge of most common consumer electronics and/or appliances

Experienced in trouble shooting to modular level

Ability to read schematics, research part and product information

Basic PC skills with the ability to navigate service software and vendor websites

**Duties and Responsibilities**

Ensures accurate documentation of service orders

Maintains a safe and clean work environment

Performs repairs in accordance with manufacturer specs and in a timely efficient manner

Communicates with retail store associates on product usage and training

**Education and Experience**

No minimum experience required

2 years of technical experience preferred

Type I EPA Certification preferred for appliance technicians

**Required Skills and Competencies**

Strong time management skills

Strong mechanical aptitude

Strong PC skills

**Physical Requirements**

Hearing/Speaking:

Effective communication with associates, supervisors/managers, and customers as required Bending/Stooping:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Climbing:

Not Present Lifting:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Lifting Weight:

Ability to lift-up to 40 lbs. independently and greater than 40 lbs. with assistance

Pushing/Pulling:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Sitting:

Occasionally (activity or condition exists up to 1/3 of time)

Standing:

Frequently (activity or condition exists from 1/3 to 2/3 of time)

Walking:

Frequently (activity or condition exists from 1/3 to 2/3 of time