Insight Global is seeking an IT Manager for an IT service client based in Las Vegas, NV. This experienced individual will be responsible for spearheading efforts in the greater Las Vegas/Henderson area to further establish this company as the premier IT service provider for small businesses. This role is pivotal in building solid foundations and steering the company through its next growth phases. The ideal candidate will be a visionary leader, capable of inspiring a team of technicians, and driving operational excellence and business growth.
Responsibilities & Duties Include:
Lead and motivate a diverse team of technicians encouraging them to excel in their roles daily.
Cultivate and enhance the company culture, adding your unique perspective to foster a positive, inclusive, and dynamic work environment.
Act as a key ambassador for the company brand, engaging with businesses and residents across the area to promote our services and values.
Oversee daily operations, ensuring the shop maintains high performance levels, operational efficiency, and exceptional service delivery.
Drive business growth by expanding the use of our services among local businesses, utilizing strategic planning, marketing, and client engagement tactics.
Collaborate closely with ownership and other key stakeholders to identify and implement improvements across all business aspects, from service offerings to customer experience and operational processes.
Soft Skills Required:
- Collaboration: Able to work across functions and teams to reach a common goal
- Influencing: Able to motivate and accomplish goals / actions through others
- Communication: Able to connect with others across all communication channels
- Respect: Builds bridges and accepts inputs from all sources
- Creativity: Open minded and unconventional in thinking
- Problem Solving: Able to apply a wide range of techniques to attack and solve issues / opportunities
- Analytical: Able to evaluate multiple data sources and extract actionable insights
- Time Management: Able to maximize our most fixed resources
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.
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Experience in revenue growth strategies for retail or service-based businesses.
Proficiency in networking with other businesses through events, meetups, and community engagement.
Minimum of 5+ years of hands-on hardware and software experience from a desktop support perspective
2+ years of leadership experience with the ability to inspire others, train, and manage KPIs
Strong IT field service background and customer service skills
Solutions oriented mindset with a sense of urgency along with being detail oriented
In-depth experience with O365 x MS Environment, Azure technologies, and Networking (Routers, Switches, Server Racks, etc.)
Any experience from an IT security perspective