Position Summary
Performs various administrative functions and customer service-related duties designed to maintain and enhance customer relations. Will assist in representing the steel fabrication capabilities of Steffes in the selling and promotion of products. Supports all company departments to ensure that proper communication is maintained.
Steffes Core Values
Trust: We promote growth and long-term success by making wise decisions with trust as an essential component.
Respect: We unleash creative talents of our diverse workforce by treating each other the way we would like to be treated.
Teamwork: We believe people achieve much more by working together.
Integrity: We follow through and keep our word while being open, honest, ethical, and fair.
Safety: We view our co-workers as family members of our business and strive to ensure safety for all.
Humility: We recognize and appreciate strengths and contributions beyond one's self. We are modest, genuine, and authentic.
Key Responsibilities

1. Entry and communication of sales orders, job creations, shippers, and invoices.
2. Maintain Kanban boards.
3. Monitor customer specific websites for order retrieval and shipment confirmation.
4. Manage sales activity and customer forecasting for each account.
5. Establish and maintain cell metrics.
6. Research debit and credit memos and coordinate actions with finance department.
7. Understand bill of materials, routings, inventory, and adjustments in ERP system.
8. Acts as internal project coordinator on customer jobs, as assigned.
9. Coordinate resolution of customer problems/complaints through non-conformance reports.
10. Follow up with production and purchasing on product availability/shortages for current and overdue orders.
11. Maintain outside warehouse inventory; including shipping, tracking and restocking.
12. Follows current shipping processes and provides correct documentation unique to each country when shipping internationally.
13. Build and maintain good customer relationships.
14. Document relevant customer correspondence for future reference using MS Outlook journaling.
15. Will assist sales with cold calls, sales promotions, customer satisfaction surveys, sales calls, customer inquiries, and customer visits, as assigned.
16. Quoting for existing products.
17. Coordinate service work orders.
18. Maintain a positive work atmosphere by acting and communicating in collaborative manner with customers, suppliers, co-workers, and management.
19. Helps company meet its Strategic, Quality and Safety objectives.
20. Other duties may be assigned.

Core Expectations
Customer Service - Demonstrate excellent customer service and display a positive attitude and behavior consistent with the Steffes Code of Conduct and Core Values.
Quality - Actively support and participate in Quality Improvement.

• Take immediate action in unsafe situations.
• Adhere to all safety standards; thus, promoting safe practices to ensure a safe environment.

Conduct - Demonstrate and support the Steffes Code of Conduct.
Policies and Procedures - Demonstrate and support Steffes Policies and Procedures by:

• Using tact, sound judgement, and maintaining a professional attitude in communication and relationships with others.
• Striving to deliver the best quality in daily work.
• Promoting a positive image of Steffes and its products.
• Being timely and punctual in attendance and following all policies and procedures.

Job Requirements/Qualifications

• High School Diploma or GED
• 6-24 months of demonstrated customer service or related field experience
• ERP experience, preferred
• Intermediate Microsoft Excel and Outlook
• Patient, well organized, and service oriented
• Excellent communication skills and telephone etiquette
• Basic math and reading skills

-OR-

• An acceptable combination of education and experience

Physical Demands of Position

• This position requires walking, sitting or standing to a significant degree.
• Must have the ability to lift 50 pounds from floor to waist, carry 50 pounds, and push and/or pull up to 20 pounds.
• Must have the ability to climb ladders and/or stairs.
• Stooping, crouching, kneeling and bending.
• Handling, feeling, and gripping would be required for some activities.
• This role may be subject to internal and external environmental conditions.