Application Support Lead
Location- Chicago,IL
TheclientisseekingaSupportAssociatefortheirWealthManagementbusinesswhowillcollaboratewithdevelopmentteamstoenhanceproductionstability,manageincidents,andensurecompliancewithauditrequirements.Theroleinvolvestroubleshootingissues,coordinatingwithvariousteams,andprovidingon-callsupportforcriticalproductionissues.Theidealcandidateshouldhave5-6+yearsofapplicationdevelopment/supportexperience,strongcommunicationandleadershipskills,andexpertiseincloudtechnologies,preferablywithinthefinancialsector.Familiaritywithmulti-channelapplicationsandexperienceinAgileenvironmentsarealsoessential.
PRINCIPALRESPONSIBILITIES:
Leadproductionstabilityeffortbypreventingproductionissueandimproveproductionstability.
•Track/ManageIncidents/Change/Problemsforassignedapplications.
•Provideregularandhigh-qualityupdatestoallthestakeholdersontheprogressoftheincidents,includingSLArisks/breaches.
•Identifymeasurestoimproveapplicationsstabilityandavailabilitytoimprovesupportservicedelivery.
•DeveloptobecomeaSubjectMatterExpertforassignedapplicationdomain.
•Troubleshootproductionissuesthroughmonitoringandloganalysis.
•AttendregularmeetingwithProject/Developmentteamstodiscussproductionissuesforprioritization,fixesandrelease.
•EngageHelpdirectsystemsprojects,includingprojectplanning,managementstatusreporting,systemsspecificationsandimplementation
•Helpensurecompliancewithallauditrequirementsincludingchangecontrolproceduresanddatasecurity
•ManageandcoordinatewithonsiteandoffshoreManagedServicesproviderandoffshoreNTpartnerstoSupportapplicationsanddrivecontinuousimprovementefforts.
•Coordinatewithvariousteams,includingoffshorestaff,andraisesupportticketforallissues,analyzerootcauseandassistinefficientresolutionofproductionissues.
•Responsibletoattendon-call,afterofficehoursincludingweekendtosupportHighandCriticalproductionissues.
•Abilitytoworkwithvendorsandsupportstaffonsupportticketsandfollowupregularlytillresolutionisfound.
SKILLS/EXPERIENCE:
•5-6plusyearsofapplicationdevelopment/Supportexperienceusingmoderntechnicalframeworksandarchitecture,includingexperiencecollaboratingwithexternaltechnologyteams.
•Supportexperiencewithmulti-channelapplications(web,mobile,API,etc.).
•GoodtohavepastexperienceunderDevOppsorSRErole.
•UnderstandingoftheSecureSoftwareDevelopmentLifecycle(SSDLC)and/orothermethodologies
•ExperienceworkingonprojectsinanAgile/XPenvironment.
•Experienceusingatleastsomeofthefollowingtechnologies:Java,J2EE,PivotalCloudFoundry,CloudComputing(IaaS,PaaSandSaaS),RESTfulinterfaces,GIT,Gradle,Maven,NPM,Spring(SpringBatchandSpringBoot),Bootstrap,CSS3,HTML4,React.js,Node.js/JavaScript,OraclePL/SQL
•Strongcommunicationandinterpersonalskills,alongwithasolidtechnicalbackgroundareessentialasistheabilitytomultitaskinafastpacedenvironment.Theidealcandidatecanexplaintechnicalissuesinlayman'stermsandtranslatebusinessneedstotechnologyteamsandback.
•Strongleadershipandteamplayertoworkaspartofaglobalsupportteam,crosstrainingandsupportingmultiplecriticalclientfacingapplications.
•Experienceworkingeffectivelywithdiversegroupsaroundtheworld,includingITmanagement,technologystaff,businesspartners,consultants,vendorsandclients