Job Title: IT Support Technician
Contract Length: 6 Months Contract-to-Hire
Location / Time Zone: San Jose, California (Pacific Time Zone)
Work Model: 5 Days Onsite
Job Description:
We are seeking a dedicated and experienced IT Support Technician to join our team in San Jose, California. This is a 6-month contract-to-hire position, with the opportunity to become a permanent member of our team based on performance. As an IT Support Technician, you will provide top-notch technical support and customer service to our employees, ensuring smooth and efficient operation of our IT systems.
Key Responsibilities:

• Provide exceptional customer service and technical support to end-users in a timely and efficient manner.
• Troubleshoot and resolve issues related to Google Workspaces, MacOS, and audio/visual equipment.
• Manage and prioritize multiple help desk tickets, ensuring timely resolution and communication with end-users.
• Support and maintain IT infrastructure, including hardware and software installations, upgrades, and configurations.
• Assist with the setup, maintenance, and troubleshooting of audio/visual equipment for meetings and presentations.
• Document and track all support requests and resolutions in the help desk system.
• Collaborate with other IT team members to ensure seamless support and knowledge sharing.
• Stay current with the latest technologies and best practices in IT support and troubleshooting.

Must-Have Skills:

• Strong customer service skills with a focus on providing a positive end-user experience.
• 3-5 years of experience in a help desk or technical support role.
• Excellent stress management skills and the ability to work under pressure.
• Proficiency in troubleshooting Google Work spaces and Mac OS.
• Experience supporting audio and visual equipment.
• Strong communication skills, both verbal and written.

Nice-to-Have Skills:

• JAMF Certification(s).
• Google Certification(s).
• Previous experience providing in-person help desk support.

Qualifications:

• Associate degree in Information Technology, Computer Science, or a related field; or equivalent work experience.
• Proven ability to troubleshoot and resolve technical issues quickly and efficiently.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team.
• Willingness to work onsite 5 days a week in San Jose, California.

EOE Statement: Specialist Staffing Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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