About Us:

Carolina CoverTech is a leading manufacturer specializing in innovative fabric products. We pride ourselves on delivering high-quality solutions and exceptional customer service. Our team is dedicated to innovation, collaboration, and excellence.

Job Summary:

The Account Manager is the primary liaison between clients and internal teams, ensuring client needs are met with precision and efficiency. This role focuses on building long-term client relationships, providing accurate quoting and estimating, and driving strategic customer-focused initiatives that enhance operational efficiency and client satisfaction. The Account Manager will oversee customer relationships, handle inquiries, manage quoting processes, and supervise a Customer Service Representative responsible for order processing. This position reports to the Sales Director and collaborates with other department heads to align on strategic objectives.

Key Responsibilities:

Account Management:

• Build and maintain strong client relationships to understand and meet their needs effectively.
• Develop accurate quotes and estimates using provided tools, ensuring alignment with customer expectations.
• Evaluate margins and identify where pricing adjustments may be needed to meet company objectives using pricing analysis tools.
• Communicate customer requirements to internal teams, coordinating with product development when necessary.

Customer Support Activities:

• Proactively address customer inquiries related to product information, lead times, and technical specifications to ensure satisfaction.
• Supervise and support the Customer Service Representative to ensure timely and accurate order processing.
• Monitor order progress, proactively updating customers and resolving issues as needed.
• Express gratitude to customers for their business and ensure a positive customer experience.

Collaboration and Leadership:

• Work closely with sales, production, and operations teams to align customer needs with company capabilities.
• Participate in client meetings and internal discussions to advocate for customer needs and priorities.
• Proactively suggest innovative ideas and demonstrate curiosity to identify opportunities for process improvement.

Administrative and Reporting Duties:

• Maintain accurate records of customer interactions and transactions in the CRM system.
• Prepare reports on account status, customer feedback, and service levels to inform strategic decisions.

Qualifications:

Education & Experience:

• Bachelors degree in Business, Marketing, or a related field preferred.
• 2-3 years of experience in account management, customer service, or sales support.
• Background in manufacturing or technical products is a plus.

Skills & Attributes:

• Demonstrated expertise in account management, organization, and relationship building.
• Exceptional verbal and written communication skills.
• Strong leadership and team management skills.
• Exceptional problem-solving abilities with a focus on detail, strategic thinking, and driving results.
• Proficient in Microsoft Office Suite, particularly Excel. Experience with CRM and ERP systems is a plus.
• Ability to build rapport and foster positive relationships with clients and internal teams.
• Excellent organizational skills and ability to task switch in a fast-paced environment.
• Professional demeanor with a positive and energetic attitude.
• Empathetic and patient, capable of handling challenging situations gracefully.
• Self-motivated and proactive in identifying client needs and opportunities.
• Team-oriented with strong collaboration skills.
• Strong work ethic and commitment to delivering exceptional service.

Compensation and Benefits:

• Competitive salary: $47,000 - $53,000 annually, based on experience.
• Simple IRA with company match after one year.
• Medical, dental, and vision insurance options after three months.
• Employer-paid life insurance and short-term disability coverage.
• Two weeks of paid vacation after three months, plus observed holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.
• Annual profit-sharing bonus opportunities.

How to Apply:

Submit your resume and cover letter to .

Application Deadline: January 31, 2025. Early applications are encouraged