Beaver Steel, a leading metal fabrication company based in Carnegie, PA, is seeking a diligent and customer-focused individual to join our team as a Customer Service Representative. The ideal candidate will be responsible for managing customer inquiries, processing orders, and providing exceptional support to ensure customer satisfaction. This role will primarily involve office and administrative tasks, including communication via email, the ERP system (JobBoss), and phone calls with customers.

Job Description:

The Customer Service Representative will be accountable for the management and coordination of Sales Administrative functions including Order Entry, Quoting, Customer Discovery, Account Management, Issue Resolution, Part Tracking, Report Generation, Profitability Analysis, and Strategic Inventory Management.

The Customer Service Representative will report to the CM Sales Manager and work closely with other Sales, Engineering, Production, and Supply Chain Department members.

Responsibilities:

• Accurate and prompt Order Entry of all quality Bookings.
• Identification and resolution of all non-authorized Bookings (No low-quality POs in system).
• Learn and understand Quoting function in JobBoss; bring all quoting functions in-department.
• Help with development of department Standard Operating Procedures.
• Manage day-to-day customer communication regarding order inquires, delivery status, etc.
• Assist with development of customer and/or software related projects including KnowledgeSync, Synergy, UniPoint, ASN, EDI, etc.
• Facilitate phone conversations and onsite visits with customers. Ask great questions to understand customer's needs and put us in position to win more quality business.
• Become fluent in understanding technical drawings, steel materials, and basic production work centers to better understand our company-product fit.

Requirements:

• Communication skills to facilitate customer needs through working with other departments
• Strong attend to detail
• Proficient in Microsoft Excel, Outlook, and all other Office Suite applications
• Understanding of Manufacturing parts and drawings (or willingness to learn)
• Positive attitude

**Benefits:**

- Competitive salary commensurate with experience.

- Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

- Opportunities for career growth and professional development within a dynamic and growing company.

Join Beaver Steel and become an integral part of our dedicated team, committed to delivering quality products and exceptional service to our valued customers. Apply now to start your rewarding career in customer service with Beaver Steel!

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