Director, Personal Lines

Classification: Salary-Exempt

Location: Wellesley, Worcester, or Franklin, MA

Job Type: Full Time, 40 hours/week

Deland, Gibson is looking for a Director of Personal Lines to join our team. The successful candidate will be a strong leader and operationally minded. They will maintain high standards of client experience, have a thorough understanding of our agency's internal systems and workflows, and provide peace of mind through proactive service.

What you'll do:

• Manage Personal Lines Department across multiple locations
• Develop and maintain departmental workflows and procedures
• Identify, design, and participate in implementation strategies for continued growth of the department including opportunities to cross-sell and round-out coverage
• Assist Supervisors with the mentorship and development of Client Advocates and Account Managers
• Drive agency goals and performance objectives
• Continuously work to improve the client service experience and deliver excellent customer service
• Review and prepare monthly reports to determine progress in achieving department objectives
• Work to maintain strong relationships with carriers and customers
• Bolster productivity and positive work environment of department
• Provide regular training for optimum use of agency management system and carrier websites
• Participate in annual evaluations for staff
• Participate in the interviewing, hiring, and training of new staff members
• Account Management when required
• Other duties as assigned

What you'll need:

• Bachelor's Degree
• Minimum 5-years' experience in a leadership role in Personal Lines
• MA P & C License
• Proficiency in Microsoft Office Suite
• Proficiency with Applied Epic strongly preferred
• Strong leadership, interpersonal and organizational skills
• Ability to communicate effectively with all levels of the agency
• Self-motivation and accountability to get the job done
• Exceptional problem-solving and customer service skills

What We Offer:

• Collaborative work environment
• Work-Life Balance
• Comprehensive time-off package including paid vacation, holidays, sick and PTO
• Health Insurance, Dental, Vision, 401K and more
• Opportunity for continuing education, subsidized by DG

Deland Gibson Core Values:

• We Work with Urgency
• We show Compassion
• We are Life-Long Learners
• We Have Grit
• We Innovate

About Deland, Gibson:

Established in 1900, Deland, Gibson is a Massachusetts insurance agency that has thrived working as a trusted advisor for its client base. Through a handful of subtle name changes over the past century Deland, Gibson has maintained its identity as an industry leading insurance and risk management advisor.

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