Company Overview

At Opus IVS, our mission is to drive advancement in the automotive industry by assisting customers with complex vehicle repairs. Guided by our core values of Customer Focus, Innovation, Collaboration & Teamwork, and a Results-Driven approach, we continually strive to develop advanced technology that empowers us to fulfill our mission.

Opus IVS technology & products has been a leader in the industry since the late 90's. Opus IVS offers modern collision shops an integrated platform of leading diagnostics and calibration solutions, anchored by expert technicians and cutting edge, patented technology.

Job Overview

The ADAS Solutions Support Specialist will ensure the successful integration and operation of our ADAS software solutions, including ADAS Map and Mobile CoPilot. They will be the Subject Matter Expert on all relevant systems and processes including overseeing account setups, managing user & location databases, and providing essential status reports to stakeholders.

Responsibilities:

• Oversee the creation and management of customer accounts on Launchpad.
• Maintain accurate and up-to-date user and location databases.
• Assist customers with integration and ensure the successful resolution of any issues.
• Provide regular status updates and reports to management and stakeholders.
• Identify and suggest improvements to enhance system functionality and user experience.
• Research and document software bugs and coordinate with team members to facilitate fixes.
• Participate in quality assurance (QA) testing and validate software updates post-release.
• Other duties as assigned.

Qualifications:

• 2 years of experience providing software support to customers.
• Proficient in Microsoft Office tools, particularly Excel.
• Strong problem-solving and analytical skills.
• Proactive in identifying potential issues and implementing solutions.
• Excellent communication and customer service skills.

Preferred Qualifications:

• Experience with SQL databases.
• Bachelor's degree in Information Technology, Computer Science, or a related field preferred.

WHAT WE OFFER:

• Competitive Pay: We know your value and we're not afraid to pay for it. We offer a competitive total compensation plan including salary, bonuses, tuition reimbursement, and a match contribution to your 401k.
• Time Off: Besides our competitive paid time off package, employees receive paid holidays and floating holidays.
• Benefits: We offer a comprehensive benefits package, including all the necessities such as medical, dental, and vision.
• Opportunity: to be a part of a fast-growing company working to make the world safer!

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by state, federal, or local law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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