Primary Purpose:

The Portfolio Trading and Operations Associate is responsible for trade execution, reporting, rebalancing using trading software, and Global Investment Performance Standards reporting and verification. This position will serve as a point of contact for advisors’ questions, concerns, and inquiries.

Key Responsibilities and Essential Functions:

• Serve as point-of-contact for any new or in-force business related inquiries, concerns, and escalated or complex advisor service and trade requests. Cultivate strong advisor relationships to deliver VIP customer service experience.
• Trade, reconcile, and rebalance accounts in a timely manner.
• Support onboarding new advisors to Portfolio Partners.
• Partner with advisors on recommendations related to proposal requests. Respond directly to advisor inquiries.
• Maintain all client and workflow related tasks and communications in customer relationship management (CRM) database.
• Communicate in collaboration with marketing and compliance on investment strategies and portfolio updates.
• Support Global Investment Performance Standards reporting and verification processes using trading and reporting software.
• Recommend and implement best practices regarding systems and processes to maximize efficiency and consistency, reduce errors, and maintain high quality of information.
• Maintain compliance integrity and tracking of communications.
• Recurring and ad hoc reporting for internal team and clients using software such as Tamarac and Redtail.
• Meet or exceed the established department metrics.
• Other special projects and duties as assigned within functional/knowledge area.

Job Specifications:

• Bachelor’s degree in finance, economics, business administration, or equivalent, preferred.
• 1-3 years of investment operations experience, required.
• FINRA registrations – Series 7 and 66 required.
• Advanced experience with Tamarac or similar system, preferred.
• Proficiency with NetX360, Envestnet Tamarac, Opturo, Salesforce, Albridge, Morningstar, YCharts, or similar investment technologies, preferred.
• Strong professional verbal and written communication skills.
• Ability to handle pressure and demanding situations with resourcefulness, tact, and confidence.
• Ability to manage multiple priorities and projects simultaneously, effectively resolve conflict, and mitigate risk.
• Ability to work independently with effective time management, organization, and problem-solving and analytical skills.
• Ability to maintain confidentiality, exercise discretion, make solid judgements and act with integrity, professionalism, and empathy.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.