Compensation: $145,000.00 To $150,000.00 Annually plus Bonus opportunity and Benefits

We are assisting a client that an exceptional General Manager to oversee the operations of a distinguished hotel. This is a opportunity with a renowned hospitality group, dedicated to achieving excellence in guest service and operational efficiency.

General Description

The ideal candidate will be responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and ensuring guest satisfaction and product quality standards are met. The General Manager will manage all areas of the hotel in accordance with brand standards to create a friendly atmosphere of superior guest service and product quality. The role requires exemplary performance for staff to follow. The General Manager will report directly to the Regional Vice President.

Essential Duties and Responsibilities

Guest Services

• Maintains guest service as the driving philosophy of the hotel.
• Personally, demonstrates a commitment to guest service by responding to guests’ needs.
• Is committed to making every guest 100 percent satisfied.
• Ensures hotel staff, including all new hires, know and understand the importance of guest satisfaction and are trained to meet service standards; develops added-value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Ensures hotel standards contribute to the delivery of consistent guest service.
• Implements and practices guest service initiatives.

Marketing and Sales Management

• Develops and implements marketing and action plans based on demand segments to maximize revenue per available room.
• Understands why competitors are successful in each demand segment and directly markets/sells against them.
• Ensures that marketing and sales plans are appropriate for each sales period, including special plans to maximize room revenue during forecasted low occupancy.
• Coordinates advertising, public relations, and promotional programs.
• Knows key accounts and actively "sells" through sales calls, property tours, etc.

If you are a dynamic leader with a passion for delivering unparalleled guest experiences and driving hotel success, we invite you to apply for this confidential General Manager role. Please submit your resume for consideration.