Greetings from Tech Mahindra.
Tech Mahindra offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 150,000+ professionals across 90+ countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded the Sustainable Markets Initiative’s Terra Carta Seal, in recognition of actively leading the charge to create a climate and nature-positive future.
An Operational Awareness or Monitoring and Alerting Engineer is
A specialized IT professional responsible for the design, implementation, and management of monitoring and alerting systems for an organization's IT infrastructure.
Their primary goal is to ensure the continuous availability, reliability, and performance of critical systems and applications. By leveraging various monitoring tools and technologies, they proactively identify and address potential issues before they impact business operations.
Key Responsibilities:
System Monitoring: Implement and maintain monitoring solutions to track the performance, health, and availability of IT systems, applications, and networks. Alert Management: Configure and manage alerting mechanisms to ensure timely notifications of any anomalies, failures, or performance degradations. Incident
Response: Collaborate with support and operations teams to analyze, resolve, and lead event resolution processes during incidents and outages. Root Cause
Analysis: Conduct thorough investigations to determine the root cause of incidents and implement corrective actions to prevent recurrence. Optimization: Identify opportunities for system optimization and performance improvements through data analysis and trend identification. Tool Evaluation and Integration: Evaluate, recommend, and integrate new monitoring and alerting tools and technologies to enhance the organization's monitoring capabilities. Documentation and
Reporting: Develop and maintain comprehensive documentation, including monitoring configurations, incident reports, and performance metrics. Collaboration and
Communication: Work closely with various IT teams, including application, infrastructure, and DevOps teams, to ensure seamless operations and effective communication during incidents. Skills and Qualifications: Proficiency in monitoring and alerting tools (e.g., Dynatrace, Datadog, CloudWatch, Splunk). Strong understanding of IT infrastructure, including servers, networks, databases, and cloud environments. Some Experience with incident, problem, and change management processes a plus Ability to analyze complex systems and identify performance bottlenecks. Excellent troubleshooting and problem-solving skills.
Effective communication and collaboration skills. Familiarity with ITIL best practices and service management frameworks. Performance of Duties: Operate in a 7-day/24-hour environment with after-hours support flexibility.
Qualifications:
- Experience with Dynatrace, AppMon, Zabbix, SCOM, Datadog, CloudWatch, X-Ray, and Splunk.
- Self-motivated and able to work in a 7x24 environment. Experience managing critical system outages and interacting at all organizational levels.
- On-call support availability.
- Preferred Qualifications: B.S. degree in Computer Science, Information Systems, or Engineering.
- Technical expertise in distributed systems/administration and general scripting/programming (Python, Node.js, Ruby, Perl, Bash/sh). Excellent writing and communication skills. ServiceNow experience.
The pay range for this role is $110,000 - $120,000* per annum including any bonuses or variable pay. Tech Mahindra also offers benefits like medical, vision, dental, life, disability insurance and paid time off (including holidays, parental leave, and sick leave, as required by law). Ask our recruiters for more details on our Benefits package. The exact offer terms will depend on the skill level, educational qualifications, experience and location of the candidate