We are urgently hiring for Operations Admin Officer.

Job Location - San Francisco

Our Ideal candidate will have:

• A minimum of a High School diploma or an Associate’s Degree
• At least 2 years of experience in a client-facing or administrative role
• Proficiency in both Spanish and English is required
• Exceptional attention to detail
• Strong communication skills
• High typing speed with excellent accuracy
• Permanent Residency in the United States (no visa provided)

Job Description:

• Document scrutiny & collection of applications for Passport processing.
• Collection of visa applications & document scrutiny for visa processing, attestation & legalization services
• Biometrics capture (Photo & Fingerprints)
• Cash collection & POS entry
• Client facing – answering queries, advising applicants, managing disputes
• Handle customer/applicant queries personally or else through email, telephone.
• Handle cash and bank-related transactions if assigned and ensure 100% accuracy.
• Record and maintain all the application data. Also, Ensure accurate & timely data entry into the CRM with zero errors.
• Ensure all the administration and logistics of passport delivery to Embassy/ applicant / logistic company etc.
• Maintain compliance with the standard operating procedures, manuals, etc. without deviation in the process.
• Intimate Inform the applicants about the available Value-Added Services and ensure upselling of Value-Added Service options to applicants/ customers.
• Encourage the applicants to provide feedback on services provided and their overall experience at the Application Center.
• Ensure that the entire task is completed within the mandated turnaround time.
• Assist the Deputy Manager/Team Lead/Operations Manager in the execution of any new projects and other ISO compliances.
• Ensure judicious use of natural resources.
• Adhere to the environmental health and safety policy/objectives and guidelines of the organization.
• Other duties as assigned