Job Description:

1. Service Policy Development: Analyze local customer needs, considering regional policies, regulations, and company requirements, to create after-sales service policies, solutions, and implementation processes. The scope includes online services, repair services, spare parts, and inventory management.
2. Repair Capability Development: Responsible for planning United States after-sales service locations, building service capabilities, and managing service providers.
3. Service Process Control: Continuously improve service delivery quality through performance evaluations, solution optimization, and empowering personnel, ensuring customer satisfaction.
4. VOC Management: Regularly analyze customer feedback and promptly communicate the insights to relevant departments that impact customer experience, following up to resolve any issues.
5. Cost Management: Ensure the compliance and effectiveness of financial activities through business optimization and financial control measures, achieving cost reduction and efficiency improvement.

Qualifications:

1. Language Skills: Proficiency in English and Mandarin Chinese is a must.
2. Experience: Over 5 years of experience in global after-sales operations management; Experience in the consumer electronics sector is highly preferred.
3. Professional Background: Candidates with a background in electrical or electronic engineering are preferred.
4. Resources: Access to resources of after-sales service providers in Europe and America.
5. Skills and Attributes: Detail-oriented and diligent, with strong organizational skills, logical thinking, adaptability, and communication skills; A strong team player with high resilience, open to new experiences and challenges; Work with rigor and seriousness, possessing strong adaptability and coordination skills.
6. Other Requirements: Willingness to travel extensively as required by the role.

We offer a dynamic and international working environment with opportunities for professional growth. If you are passionate about after-sales service and possess the required skills and experience, we would like to hear from you.

Application Instructions:

• Please submit your resume and cover letter detailing your relevant experience and qualifications.
• Include your availability for travel and your proficiency in both English and Mandarin.