Mandatory Skills/Qualifications:

Skills:

• Instructional Design Expertise: Proven ability to apply adult learning principles, instructional design models (e.g., ADDIE), and various learning modalities to create engaging and effective training materials.

• Content Development: Demonstrated experience in developing various training materials (e.g., presentations, e-learning modules, job aids, videos) tailored to specific audiences and learning objectives.

• Content Analysis and Editing: Strong analytical skills to assess existing content, identify gaps and redundancies, and revise materials for clarity, accuracy, and conciseness.

• Communication and Collaboration: Excellent verbal and written communication skills to effectively interact with stakeholders, SMEs, and the training program manager. Ability to build rapport and work collaboratively to achieve project goals.

• Project Management: Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines within a fast-paced environment.

Qualifications:

• Bachelor's Degree: A minimum of a bachelor's degree in Instructional Design, Education, or a related field.

• Relevant Experience: Minimum of 5+ years of experience in instructional design and content development, in a corporate or technical environment, preferably with experience in a call center environment. Experience with training development in a regulated industry (transportation, utilities, banking, medical/pharmaceuticals) is also beneficial.

• Technical Proficiency: Proficient in GSuite (Google Docs, Sheets, Slides) and familiarity with learning management systems (LMS), preferably Cornerstone. Experience with e-learning authoring tools (e.g., Articulate Storyline, Adobe Captivate) is a plus.

• Industry Knowledge: Familiarity with the relevant processes, procedures, and technologies used in call centers is preferred.

Additional Desirable Qualifications:

• Professional certifications in instructional design (e.g., CPLP) or related fields demonstrate a commitment to professional development and expertise.

Contact

Senthil Kumaran