Commercial Lines Department Director – Mercer County, NJ

We are partnered with a top independent New Jersey insurance brokerage that has been providing insurance solutions across NJ and PA for over 100 years.

Their dedication to excellence has earned them consistent recognition as one of the “Best Places to Work NJ” and recently, a national accolade as one of the “Best Places to Work Insurance.” Their commitment to their employees has never wavered, with their exceptional and diverse company culture resulting in an average employee tenure of over a decade.

Our client is seeking a Commercial Lines Department Manager to report to the COO that will lead and supervise the Producer Unit and Select and Tech Teams, overseeing the sales and service of client policies. They will provide technical expertise to coordinate internal services for new and existing clients, focusing on sales, account development, and problem-solving in line with agency objectives. This role involves building strong relationships with team members and producers, collaborating with management to support client retention and new business opportunities.

They offer competitive salary and benefits, opportunity to make a direct impact on the success of the agency, and a culture that supports their employees life and goals.

(Hybrid Schedule Available After 90 Days)

Key Responsibilities:

• Lead, mentor, and develop staff to meet sales, retention, and service goals.
• Oversee hiring, training, performance reviews, and career development.
• Monitor policy renewals, invoicing, and workload; Track team activities and ensure service standards.
• Develop workflows, conduct quality audits, and ensure compliance.
• Resolve client, insurer, and team service issues.
• Build strong relationships with clients, insurers, and team members.
• Act as a client liaison, offering technical support and ensuring satisfaction.
• Support company goals, collaboration, and growth targets.

Qualifications & Education:

• Valid Property/Casualty/Life/Health Lines Licenses, as applicable
• 7-10+ years in commercial account management/processing with an agency or risk management department
• 3-5 years of supervisory experience preferred
• Industry designation (ARM, CIC, CPCU) or willingness to pursue one
• In-depth knowledge of agency management systems, workflows, underwriting, sales, and service processes
• High level of professionalism, ethical standards, and leadership skills; highly organized, detail-oriented, and self-motivated; exceptional organizational, critical thinking, and analytical skills
• Strong leadership with a sense of urgency when needed; Ability to supervise, train, and prioritize work assignments
• Ability to develop and implement short and long-term goals
• Effective conflict resolution and team collaboration skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Knowledge of insurance company rating systems (Applied Systems Epic)

If you are interested and qualified, apply in now! Our client is eager to find the right candidate to take on these responsibilities ASAP.

Desired Skills and Experience

Account Management

Management / Leadership Experience

7+ years in Commercial Insurance Account Management

10+ years in Commercial Insurance

Organization