Required Skills & Experience

• 4+ years of experience resolving end user’s hardware and software issues in an IT environment. • Active Directory experience (add/remove users, moving profiles, terminating user profiles, locate Bit Locker code in AD) • Ticketing experience (prefer ServiceNow) • Excellent customer service skills. • Strong verbal and written communication along with multi-tasking skills (handling high volume of requests via ticketing and chat systems - must be able to prioritize tasks) • Basic troubleshooting experience with: Outlook, O365, Microsoft Teams, WebEx, Cisco Any Connect (VPN)/ Windows 10/11, Intune, Software installs, Blue Screen of death (BSOD) • Remote troubleshooting experience or "remoting in" using SCCM, Citrix, Screenmeet

Job Description

A client of Insight Global’s is looking for an IT Support Analyst to join their team in Wilmington, DE. This primary responsibility of the candidate will be taking phone calls from a phone queue, answering chats, and working the unassigned queue. Customer service, excellent communication and technical troubleshooting skills are paramount for success in this role.