Hospitality Guest Experience Program Analyst

Chicago, IL

6+ month contract

Contact: Mary at

Required Skills:

• 3+ years of experience in applied research, customer experience, or employee experience
• 2+ years of management, customer experience, and technology implementation or optimization experience
• Experience with statistical modeling software, preferably SPSS
• Experience using customer experience software, preferably Medallia
• Proven analytical ability and critical thinking skills, comfort with excel-based modeling
• Understand the hotel business or other related business categories and apply strategy new program enhancements
• Experience developing and executing large-scale programs and/or product rollout
• Creative/innovative approach to problem solving
• History of delivering results and implementing change
• Proven ability to collaborate across a highly matrixed organization
• Minimum Bachelor’s degree in computer science or equivalent