Location: Fontana, CA

About JD Logistics

JD Logistics, a subsidiary of JD.com, is a leading global supply chain and logistics provider. We leverage advanced technology and one of the world's most extensive fulfillment networks to deliver seamless, efficient, and customer-focused logistics solutions.

Position Overview

We are seeking an experienced Account Management Leader to oversee a team responsible for managing key client relationships, ensuring customer satisfaction, and driving revenue growth. This role requires a strategic thinker and hands-on leader who can build strong client partnerships while optimizing internal processes to enhance service delivery.

Key Responsibilities

• Lead and mentor the account management team , setting clear goals, performance metrics, and professional development plans.
• Develop and implement customer engagement strategies to drive retention, satisfaction, and long-term business growth.
• Act as the primary escalation point for key clients, ensuring their needs are met with proactive solutions.
• Work closely with sales, operations, and logistics teams to deliver seamless, high-quality service to customers.
• Analyze client performance, market trends, and internal data to identify opportunities for upselling, cross-selling, and process improvement .
• Establish and refine reporting systems to track team performance, customer feedback, and key account metrics.
• Lead customer onboarding and service initiatives , ensuring a smooth and efficient experience.
• Advocate for the use of technology and data-driven solutions to enhance account management operations.

Qualifications

• Bachelor’s degree in Business, Marketing, Supply Chain Management, or a related field (MBA preferred ).
• 8+ years of experience in account management, client relations, or customer success, ideally within logistics, e-commerce, or supply chain industries .
• Proven leadership experience , with the ability to manage and develop high-performing teams.
• Strong relationship management skills , with a track record of handling key accounts and driving revenue growth.
• Excellent analytical and problem-solving abilities , with experience using CRM and analytics tools.
• Understanding of logistics and supply chain operations , with the ability to align customer needs with business capabilities.
• Fluency in English required; Mandarin is a plus .

Why Join Us?

• Opportunity to lead and grow a high-impact team within a global logistics powerhouse.
• Work in a fast-paced, customer-driven environment with cutting-edge technology and automation.
• Competitive compensation, career development, and leadership opportunities.

If you are a strategic, results-driven leader passionate about customer success and logistics , we invite you to apply.