Job Description

Roles & Responsibilities

. System Engineering: 50%

• Design, implement and manage M365 services in accordance with global and Customers security policy requirements.

• Responsible for the Tenant to Tenant migration solution, steps, approach, governance, risk and compliance (GRC) of the M365 platform.

• Monitor and troubleshoot M365 platform issues, ensuring optimal performance and availability.

• Manage outages, identify root cause analysis and resolve all M365 platform issues within allowed service levels.

• Proactively identify and remediate security risks pertaining to the platform and product suites.

• Develop and maintain documentation for M365 configurations, processes, and best practices.

• Collaborate with IT and business units to gather requirements and deliver tailored solutions that enhance productivity. Other M365 services knowledge like Teams, Sharepoint, One Drive etc.

• Stay current with Microsoft 365 updates and features, recommending continuous improvements and new functionalities. Powershell Script and Infrastructure as a code knowledge

• Lead in cross-functional projects and contribute to strategic planning for future M365 initiatives.

• Develop key performance metrics to drive business value of IT.

• Conduct user training and provide technical support to ensure effective use of M365 tools, What type of different migration tool used.

2. IT Operations Support: 20%

• Primarily responsible for Customer's M365 tenant.

• Manage outages, identify root cause, and resolve all M365 issues within allowed service levels.

• Participate in the change control processes.

• Participate in the development of operational procedures and policies.

• Communicate change requests, issues and resolutions, event status as well other important matters to all areas of IT and customer departments.

• Identify, resolve and escalate business issues as appropriate. Maintain Global Admin access, restrict access.

• Escalation point for operations support team.

• Manage after hours and on-call support.

3. Develop and maintain project plans for medium to large sized M365 projects: 15%

High level Tenant to Tenant migration approach and steps

4. Provide oral and written status reports to IT management and customers: 15%

•

Generic Managerial Skills

The Sr. Engineer will be a senior member of a team accountable for the design, implementation, management, maintenance and security of the Customer Microsoft 365 (M365) platform. The Sr. Engineer will collaborate with operation teams to optimize and secure M365 product suites, which includes identity, communications, collaboration, analytics and visualization, advanced technology, productivity tools and emerging technologies. The ideal candidate will have a strong technical background in cloud services and a passion for improving user experiences through innovative technology solutions and service excellence.

The Sr. Engineer is responsible for providing infrastructure support functions including Tenant to Tenant migration, problem determination and resolution, technical solution development, policies, procedures and processes governing the use and operation of the M365 platform i n accordance with company policies.

• This position requires an emphasis on infrastructure problem management, project management as well as building and maintaining positive business relationships with the IT Organizations, clients, and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision.

Knowledge of:

- Microsoft 365 platform product suites.

- Identity and federation services.

- Cloud security.

- Tenant to Tenant migration approach and steps

Skill In:

- Strong interpersonal skills are required. Ability to work effectively with team members, clients and other areas of the IT environment

- Strong written and oral communications

- Excellent problem solving abilities, strong decision making skills and make sound judgment decisions.

Ability To:

- Work effectively with team members, clients and other areas of IT

- Take initiative and work with minimal supervision.

- Handle multiple tasks and be flexible in a fast paced environment

- Deliver on time

Salary Range: $80,000-$14,000 a year