Job Type
Full-time
Description
ORGANIZATIONAL DESCRIPTION
The Non-certified Medical Assistant is responsible for rooming patients, assisting nurses and providers, obtaining referrals, and assisting in other areas when needed.
INTERACTION
Primarily Interacts with: administration, physicians, employees, patients, and visitors.
PRIMARY FUNCTIONS

• Room patients.
• Take vital signs.
• Set up medical equipment and help with medical procedures.
• Accurate and timely documentation in Electronic Health Records.
• Provide exemplary customer service.
• Maintain confidentiality and compliance with HIPAA.
• Cooperate with other personnel to achieve departmental objectives and maintain good employee relations, inter-departmental objectives, and infection control policies.
• Cordially demonstrate timeliness and professionalism in appearance, communications, and actions during all interactions and with all individuals and entities.
• Solve practical problems, dealing with a variety of issues, and interpret a variety of instructions furnished in written and oral form.
• Attend meetings as required.
• Perform other duties as requested or assigned.

ABILITY TO USE EQUIPMENT, TOOLS, MATERIALS, MACHINES: Computer, telephone, facsimile machine, copier, scanner, printer, calculator, and other standard office equipment. Blood pressure cuffs, stethoscope, syringes, scales, glucose monitors, suction equipment, crash cart, miscellaneous medical equipment, and DME.
Requirements
EDUCATION/EXPERIENCE/SKILLS/ABILITIES
Education:

• High school or equivalent.
• Obtain Medical Assistant certification within 18 months of hire.
• BLS/CPR certification required within 3 months of hire.

Experience:

• 6 months of customer service experience required.
• Medical office or healthcare experience preferred.

Personal Job-Related Skills / Abilities:

• Must be committed to quality and patient safety at all times.
• Excellent command / highly proficient in spoken and written English; bilingual in Spanish preferred.
• Basic computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.
• Must be effective at adjusting to change, prioritizing duties, handling stress, and effectively communicating face-to-face and/or over the telephone.
• Must be able to work independently, and flexibly, and as a part of a multidisciplinary team.
• Must be able to manage several interruptions throughout the shift.
• Must have strong interpersonal and communication skills, verbal and written.
• Must have strong time management skills.
• Must be able to work under pressure while interacting in a helpful, courteous manner with a high degree of patient contact.
• Sufficient hearing, vision, and dexterity to perform duties safely.

Physical and Mental Requirements:
Physical:

• Activity Up to % Activity Up to %
• Walking 80 Squatting 50
• Standing 80 Pulling 25
• Kneeling 50 Reaching 50
• Sitting 10 Lifting up to 50lbs 20
• Pushing 25 Wrist/Finger Movements 90
• Bending 50
• Climbing 10

Mental:

• Stress Level Low to Moderate

• Individual position core competencies:
• Quality
• Service Excellence
• Compassion
• Professionalism
• Fiscal Responsibility

• Required education within first 60 days (if employee is from outside organization).
• GrahamRMC Orientation
• Department Orientation

• Continuing/Annual Education and Training:
• Falling Star Program
• Safety Storm Program
• BLS/CPR
• As needed to maintain certification/ licensure of position

Supervision
Employees Supervised: No
ADA REQUIREMENTS
An 'X' under the most appropriate category is marked and describes any extreme or hazardous working conditions that the job has to work under:

• Frequency of Condition

Condition 1-33% + Description
Extreme Heat X
Extreme Cold X
Extreme Swings in Temperature X
Extreme Noise X
Working Outdoors X
Mechanical Hazards X
Electrical Hazards X
Explosive Hazards X
Fume/Odor Hazards X
Dust/Mite Hazards X
Toxic Waste Hazards X
Radiation Hazards X
Wet Hazards X
Heights X
Other Conditions X
34-66% + Description
Chemical Hazards X
67%+ Description
Working Indoors X
OSHA Classification:

• Identify with a check the OSHA Job Category that describes this job. The intent is to enhance worker protection by identifying any risk in the performance of routine and reasonably anticipated job-related functions.

x Category I: Tasks that involve exposure to blood, body fluids or tissues.
All procedures or other job-related tasks involve an inherent potential for mucous membrane or skin contact with blood, body fluids or tissues or a potential for spills or splashes of them are Category I tasks. Use of appropriate protective measures, such as gloves, masks, goggles, and gown are required for every employee engaged in Category I tasks.