Job Title: Senior Business Analyst

Location : Philadelphia, PA (Hybrid)

Are you ready to make a meaningful impact in a dynamic, fast-paced environment? We’re looking for a Senior Business Analyst to play a key role in solving complex challenges in healthcare billing. In this role, you’ll collaborate with stakeholders across billing, finance, and client implementation teams, ensuring seamless integration of solutions while driving both day-to-day operations and long-term strategy. If you thrive in a cross-functional setting and have a passion for problem-solving, documentation, and process optimization, we’d love to hear from you!

Key Responsibilities:

Stakeholder Collaboration

• Work closely with billing, finance, and client implementation teams to align on business goals and requirements.
• Facilitate clear communication between technical and non-technical teams for seamless execution.

Business Analysis & Documentation

• Develop and maintain comprehensive documentation of healthcare billing functionality, including complex logic.
• Tailor documentation for multiple stakeholders, including billing system users, developers, QA teams, and senior management.

Operations & Troubleshooting

• Manage and resolve production issues with a focus on efficiency and accuracy.
• Track urgent issues to closure, conduct root cause analysis, and implement sustainable solutions.
• Monitor product progress, from feature implementation to business-as-usual (BAU) operations.

Project Support & Agile Delivery

• Assist in developing and maintaining the product roadmap in collaboration with the lead business analyst.
• Analyze user needs, refine business requirements, and ensure alignment with Agile sprint planning.
• Support release and upgrade planning to drive system improvements.

Meetings & Cross-Team Engagement

• Lead and participate in daily support meetings with stakeholders.
• Collaborate with technical teams to ensure project goals are met effectively.

Qualifications:

• Proven experience resolving complex billing system challenges.
• Strong understanding of product development architecture, ETL processes, and data analytics.
• Ability to identify root causes of issues and implement scalable solutions.
• =Strong communication skills, with the ability to engage executive-level audiences.
• Comfortable working across technical, operational, and business teams.
• Adaptability to changing priorities and shifting business needs.