Job Title: Scheduler

Location: Morristown, NJ 07960

Shift: 10 am - 6 pm M-F (40 hours weekly)

Duration: 13 weeks (Possible Extension)

Pay Range: $24/hr.

Job Summary:

-Accurately handles incoming phone calls, SMS requests, electronic web requests, performs patient registration, placing outbound phone calls to clients and scheduling .

-Ensures accurate and timely completion of inbound scheduling requests via fax or electronic work queues.

-Indicates special patient needs (ex: special accommodation, exam protocols, interpreter, etc.).

-Ensures staff and clients are aware of upcoming schedules

-Completes client intake scheduling with all necessary demographic/insurance information and forms/documents in efforts to expedite the client onboarding process.

-Coordinates with client's family schedules and staffing.

-Connects client with office biller for insurance verification.

-Proactively solicits customer feedback.

-Provides proactive and timely responses to internal and external customer needs and requests.

-Meets individual productivity and quality expectations in all job functions.

-Escalate cases as appropriate. Reports errors and mistakes found in system to direct supervisor to promote education, coaching and training opportunities of others.

-Maintains knowledge of insurance requirements.

Requirements:

Associate's Degree

-One-three (1-3) years of prior experience.

-Computer proficiency 35 wpm required typing speed.

-Electronic Medical Record experience preferably Med Syst Vincent

Pride Health offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors