Trefoil Group, Inc. is growing! We are seeking an Account Manager to join our growing team. Here at Trefoil Group, our mission is to deliver exceptional business results through innovative, strategic marketing that products measurable increases in growth and value.

As an Account Manager, you will be responsible for leading the successful design, launch and management of integrated marketing communication programs. The Account Manager holds responsibility for proactively driving client marketing programs forward across multiple accounts – through leadership and execution – ensuring integrity of our work that meets client objectives and agency revenue goals. Strong customer service, demonstrated writing experience, account management, project management, and relationship skills are essential.

OVERVIEW OF DUTIES AND RESPONSIBILITIES:

Client Service / Account Management

• Serves as the primary contact person for assigned clients. Builds and maintains strong working relationships with clients, team members, and project stakeholders.
• Proactively drives client marketing programs forward across multiple accounts through leadership and with integrity to meet client objectives and agency revenue goals.
• Effectively manages programs by leading an integrated account team and executes against projects – writing content across platforms and developing marketing plans – to produce desired client results; the role is both manager and individual contributor.
• Maintains a vested interest in getting to know client brands and initiatives to better market their products through the best channels.
• Guides and coaches junior team members on account tasks.
• Proactively establishes a framework for upcoming projects and initiatives including goals, objectives and strategies.
• Coordinates and actively participates in all stages of project development including set up, research, strategy, design, campaign development, and reporting.
• Edits and proofreads materials to ensure quality and consistency with appropriate writing styles for target audience and channel.
• Utilizes management tools and agency processes to deliver high quality, error-free work on-time and on-budget.
• Forecasts and tracks budgets by playing a large role in driving billing and financial reporting across accounts.
• Responds to changing demands and deadlines of account needs by providing appropriate solutions.
• Provides accurate scopes and cost estimates to clients in partnership with agency leadership.
• Liaises directly between clients and all internal and external resources (including vendors) to communicate client needs and goals along with project specifications ensuring that project scope and needs is understood by all parties. Provide clarification when there is ambiguity.
• Proactively informs executive management of any issues or delays to assigned projects or clients.
• Identifies upsell opportunities with existing client accounts as appropriate.
• Manages client expectations to ensure delivery of the highest quality service and product.
• Stays current on marketing trends, technologies and best practices.
• Manages client meetings and status report presentations.

QUALIFICATIONS AND REQUIREMENTS:

• Bachelor’s degree in Advertising, Marketing or related field or equivalent experience.
• A minimum of 5 years related marketing experience. Prior agency experience preferred.
• Previous experience supporting marketing efforts of B2B manufacturing companies preferred.
• Previous experience working in a client-facing role successfully translating client objectives into project goals and assignments for design and development teams.
• Proven expertise in managing schedules, budgets, assets, and overall project organization to ensure requirements and project deliverable dates were clearly communicated, understood, and executed upon.
• Passion for making your customers and team successful.
• Experience creating and/or contributing to marketing strategies and best practices.
• Ability to work cross-functionally and with a wide range of employees with different skill sets.
• Organized; with the ability to prioritize multiple projects and meet deadlines.
• Possess a strong attention to detail ensuring quality standards are achieved.
• Must have excellent verbal and written communication skills as well as presentation skills.
• Ability to engage in proactive and regular communication with executives and team leaders at all levels.
• Good active listening skills required.
• Has a positive, team player, “Whatever It Takes” attitude.
• A track record of performance meeting targets and objectives.
• Self-directed, goal-oriented and flexible, enjoys working in a fast-paced and at times challenging environment.