Required Skills & Experience

- 2-4+ years of experience as a Technical Writer

- Experience as a Technical Writer in a Service Desk environment

- Strong working knowledge of the Microsoft suite

- Good organizational skills

Nice to Have Skills & Experience

- Microsoft certification (example: MCP)

- Experience using any incident management tool (the team uses ServiceNow)

- Creating Videos using Visio or Snagit

- Provide examples of their work

Job Description

A client of Insight Global’s is seeking a Technical Writer for a remote role, with monthly onsite visits in Middletown, PA. Responsibilities include creating and updating knowledgebase articles in ServiceNow, conducting interviews with technical staff, and writing user guides, FAQs, and video tutorials. This person will also be collaborating with internal teams and testing documentation. Experience in service desk environments is a plus.

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Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role may include healthcare insurance offerings and paid leave as provided by applicable law.