Are you a dynamic leader with a passion for operational excellence and team development? This is an exciting opportunity to lead a high-performing facility where innovation, efficiency, and customer satisfaction are top priorities. As General Manager, you will have the autonomy to drive continuous improvement, optimize processes, and develop a strong team in a fast-paced environment. If you thrive on solving complex challenges, implementing best-in-class operational strategies, and making a direct impact on business success, this role is for you. Join a company that values leadership, collaboration, and forward-thinking solutions—where your expertise will shape the future of the industry.

Summary:

The General Manager will oversee all aspects of linen processing operations, including product quality, distribution, supply chain, engineering, customer service, and employee development. Ensuring timely and high-quality service to customers is a top priority. This role requires a strong focus on safety, team development, process optimization, and operational efficiency.

Key Responsibilities:

• Foster a collaborative team environment and serve as a leader within the organization.
• Clearly communicate new policies, directives, and procedures to management and frontline employees, ensuring smooth transitions and high morale.
• Represent the company professionally to customers, employees, industry partners, and the community.
• Lead talent management efforts, including recruitment, coaching, and development of staff through clear goals, team meetings, and performance evaluations.
• Oversee the integration of operations, engineering, technology, and customer service to enhance workflow and efficiency.
• Build and maintain strong relationships with customers, ensuring service excellence and satisfaction.
• Identify opportunities to enhance customer experience through improved operational strategies.
• Analyze business procedures, identify areas for improvement, and implement best practices.
• Optimize production planning, workflow, and equipment utilization for maximum efficiency.
• Establish and monitor performance metrics to evaluate operational effectiveness and drive improvements.
• Manage budgets and cost controls to achieve financial objectives, with a focus on continuous cost reduction.
• Ensure all processes align with safety standards and regulatory compliance.
• Research and implement new technologies, methodologies, and best practices to enhance quality and efficiency.
• Support sales initiatives through operational excellence.
• Perform other duties as needed to support the success of the business.

Qualifications & Skills:

• Strong understanding of business operations, finance, and performance management.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to manage cross-functional teams and drive operational improvements.
• Proficiency in Microsoft Office Suite and other relevant business software.
• Strong problem-solving, analytical, and decision-making skills.
• Ability to represent the company professionally in external engagements.
• 10+ years of experience in operations management, preferably in the linen rental or similar industry.
• Bachelor’s degree in Business Administration or a related field.

Lean Manufacturing & Process Improvement Expertise:

• 5S Methodology: Implementing organization and cleanliness standards to enhance efficiency.
• Kaizen & Continuous Improvement: Driving ongoing operational enhancements through incremental changes.
• Kanban & Just-in-Time (JIT) Systems: Managing inventory and production flow effectively.
• Value Stream Mapping (VSM): Identifying and eliminating inefficiencies in processes.
• Theory of Constraints: Recognizing and addressing bottlenecks to optimize productivity.
• SMED (Single-Minute Exchange of Die): Reducing changeover times to improve flexibility.

Performance Metrics:

• Operational Efficiency: Machine utilization, downtime reduction, and throughput optimization.
• Quality Control: Defect rates, customer complaints, and compliance with service standards.
• Financial Performance: Cost per unit, ROI on equipment investments, and profit margins.
• Customer Service: On-time delivery rate and customer satisfaction scores.
• Employee Engagement: Retention rates and training hours invested in workforce development.

This position is ideal for a dynamic leader who thrives in a fast-paced, process-driven environment and is passionate about continuous improvement, team development, and customer satisfaction.