Title: Technical Writer

Location: Burbank CA

Duration: 06+ Months contract

Basic Qualifications

• Bachelor's degree
• 3+ years of experience writing technical documentation
• 2-3 years of experience in customer facing communications or relations role within a technology organization (IT organization or Enterprise Software vendor)
• Ability to gather information from SMEs (service managers, developers) to produce written documentation for business users
• Demonstrated strong written and verbal skills; can turn complex concepts into easy-to-understand? Resources
• Basic-to-intermediate experience with HTML5 and CSS3 for web layout and design
• End-users change management planning and execution
• Flexible, versatile writing across different media types
• Customer empathy – ability to anticipate questions from a diverse audience, and answer those questions in documentation
• Edit, clarify, and proofread documents written by others
• Detail-oriented

Preferred Qualifications

• 3+ years of experience in IT Operations or IT Support in an enterprise environment
• Experience managing and updating knowledge in ServiceNow or other ITSM platforms
• Experience with multimedia formats such as infographics or short videos is a plus
• Content authoring and web publishing with WordPress or other modern web CMS platforms
• Intermediate-to-advanced experience with HTML5 and CSS3 for web layout and design

Education

BA/BS in Computer Science, or Communications

Compensation:

The estimated pay range for this position is USD $40.00/hr - $49.00/hr