Job Description:

Who we are looking for

• We are looking for a Specialist Led to join the Marketplace Operations Team!
• In this role, you will be known as the subject matter expert on a specific area of the business by observing and understanding business operations to provide continuous improvement for optimizing and improving order book health efficiency.
• You will be responsible for providing relevant and accurate data and highlighting risks and opportunities for our partners.
• You will connect with, develop, and maintain positive relationships with planning, transportation and account & channel contacts and internal cross functional partners through report interpretation, data visualization tools and phone/email communication.

What you will work on

• If this is you, you'll be working with the MPO team monitoring critical performance metrics to improve service and drive business decisions.
• This role ensures quality, timely, and relevant information is in place to drive clarity and visibility within the supply chain for both internal and external partners.
• Deliver customer service excellence through quick response times via email/phone are a foundational principle to success in this role.
• As a Specialist Lead, you’ll drive continuous process improvement, support operational partner projects and influence business decisions, while supporting our monthly shipment goal setting process.

Who you will work with

• You will report to the Marketplace Operations Manager, while cross functionally working with our client Marketplace Partners unit (Planning, Merchandising, Finance) and Seasonal Execution teams. As a team, we will provide support to one of North America's key strategic Marketplace Partners!

What you bring

• Clear communication and attention to detail
• Works independently and is comfortable with ambiguity
• Strong time-management skills and critical thinking
• Experience with SAP and MS Office Suite
• Goal and results-oriented
• Bachelor’s degree with 2-3 years of relevant work experience, preferred
• Performance Management, Supply Chain Operations, S&OP, Finance or related experience preferred