ABOUT THE POSITION

Position Summary

The Director of Operations will play a pivotal role in driving efficiency, performance, and client satisfaction across multiple offerings. This individual is responsible for developing and maintaining an annual calendar for departmental objectives and task queues, managing accountability charts, scorecards, key performance initiatives, and departmental meetings, while overseeing dashboards and automated reporting systems. The Director of Operations will report to and help support Executive Leadership in strategic planning and performance management. Additional responsibilities include handling the department's budgeting and forecasting activities to align with organizational financial planning; owning all aspects of department's people, process and technology.

Key Responsibilities

• Revenue generator productivity and workflow management
• Establish and oversee a metrics-driven system to monitor and boost the productivity of all work groups, ensuring compliance with established performance standards
• Core processes of matter plans, policies innovation, implementation and optimization
• Establish and rigorously test core processes and policies to ensure they meet quality standards
• Training program innovation, implementation and optimization
• Project management and support
• Manage and track strategic operational projects from inception to completion, maintain enterprise level project tracker, and ensure regular stakeholder meetings

Productivity and Performance Management

• Analyze and support the performance management of legal services.
• Evaluate paralegal productivity, task queue effectiveness, workflows, and task management processes.
• Monitor user engagement and provide leadership with data-driven recommendations to improve matter management, tool utilization, and producer performance.
• Oversee and evaluate paralegal and biller performance metrics, ensuring alignment with the firm’s standards and goals.
• Optimize task queues, workflows, and engagement to enhance overall productivity.

Monitor Sales and Client Conversion

• Collaborate with sales and marketing teams to execute strategies for promoting various legal services.
• Track client acquisition metrics, including lead conversion rates, and identify improvement opportunities.

Oversight of Mail and File Clerk, Remote Legal Assistants and E-Discovery Document Specialist

• Provide leadership and direction to Mail and File Clerks, Remote Legal Assistants and E-Discovery Document Specialist, ensuring adherence to firm standards and efficient operation.

Matter Management and Client Satisfaction

• Key participant in oversight of matter plan execution, including monitoring individual and work group work queues, dashboards, analyzing productivity, monitoring client budgets and credit management, monitoring under contract input, matter data accuracy, monitoring accuracy and usage of matter-management tools, confirming achievement of mid-phase matter management, and ensuring accuracy of file organization.
• Ensures adherence to firm standards in client communications, document handling, and use of internal resources, while maintaining and updating legal databases to support effective legal practice.
• Vested stakeholder in achieving desired client satisfaction KPI's.

Revenue and Production: Achieve Individual Targets

• Responsible for meeting individual revenue and production targets.
• Monitors performance to ensure alignment with the firm's financial goals.

Oversight of Special Projects and Facilities Management

• Act as liaison between the firm and the outsourced property management company, ensuring smooth communication and task execution.
• Track and follow up on property management requests, maintenance schedules, and service quality.
• Ensure timely resolution of facility-related issues to maintain a productive work environment.

Success in this position goes beyond mere accomplishments; it culminates in personal and professional fulfillment. High performers in this role reach a state where creativity flows effortlessly, challenges are embraced as opportunities, and solutions are delivered with impact.

Victory in this position is defined by continuous growth, both professionally and personally, where each milestone achieved sets the stage for even greater achievements. Significant career ascension and monetary rewards await those who flourish in this role.

Requirements

WHO WOULD DO WELL IN THIS POSITION?

Qualifications & Skills

• Bachelor’s degree in business, management, or a related field (Master’s degree preferred)
• Minimum 5 years of Legal Operations Management experience
• Minimum 5 years of experience in direct partnership with accountability to executive leadership
• Project management and change management experience
• Proven experience in performance management, data analysis, and process optimization
• Strong analytical and problem-solving skills with the ability to provide actionable insights
• Direct supervisory or management experience of multiple departments and effective track record of managing teams
• Proficiency in matter management tools, dashboards, and CRM systems
• Must be comfortable working autonomously
• Must be extremely organized and have excellent time management skills
• Must have effective organizational and communication skills

ABOUT THE FIRM

At Jimerson Birr, our team has accepted the lasting responsibility of protecting our clients’ rights, businesses, properties, investments and finances. In both established and emerging businesses, our professionals are integral, trusted advisers and advocates, giving our clients insights into legal and business considerations that guide prudent decision making. We work with some of the world’s most respected and well-established businesses, as well as start-up visionaries, and individuals looking to overcome challenges.

Our award-winning law firm is at its best when it helps clients set measurable goals and develops multi-level strategies to achieve them. Our lawyers are trained to take ownership of our clients’ challenges by getting close to the problem and close to the people who can benefit from the solutions we provide. We’re business-oriented lawyers equally comfortable as community leaders, private transaction counselors or courtroom advocates. We pride ourselves on our people and their collective achievements. Besides our long list of legal industry honors, the firm has a track record spanning over a decade winning local, state and national awards for being a “Best Company to Work For,” “Fastest Growing Company,” and “Best law firms in America.” For all current career openings, firm history, frequently asked questions, and professional development tracks please check out our careers page by clicking this link Careers: View Current Opportunities.

We’ve found that the key to doing great work is to love what you do and respect who you do it with. To continue reading about our firm, visit our website Jimerson Birr.

Our atmosphere and award-winning firm culture is collegial and professional, and our shared commitment to professional development is superior to our contemporaries. Learn more about our firm culture here: JB Firm Culture: JB FOR ME.

WHY APPLY?

You’ll get a Challenging Opportunity with a Company that Cares About Its Most Valuable Asset: YOU! At Jimerson Birr, we pride ourselves on our people and their collective achievements. Besides our list of legal industry honors, in 2021 and for the seventh consecutive year, the firm was named one of Florida’s “Best Companies to Work For” by Florida Trend Magazine. In recent years, the firm was also distinguished as one of the “Best Places to Work” by the Jacksonville Business Journal and five times as one of the “50 Fastest Growing Companies.” Opportunities abound for those who can meet and exceed the expectations set for our team. Jimerson Birr is comprised of high-performing and professionally fulfilled people. We believe that a positive attitude, personal accountability, and a commitment to quality work will put a talented person on a fast track for success. Our atmosphere and award-winning firm culture are collegial and professional, and our shared commitment to professional development is superior to our contemporaries.

Our core values are simple: Commitment to service; Commitment to quality; Commitment to results.

Jimerson Birr is an equal opportunity employer. All qualified applicants receive consideration for employment and all employees are treated during employment without regard to race, color, sexual orientation, religion, sex, age, national origin, genetic information, disability, veteran status, gender identity and marital status.