FUNCTIONAL PURPOSE:

Provides guidance and support to Postmasters and delivery unit managers in the implementation and training of national delivery policies, programs and procedures. Evaluates and reports on delivery and collection operations compliance, and service performance.

DUTIES AND RESPONSIBILITIES:

1. Provides guidance and support for implementation of delivery and collections programs, policies and procedures. Provides training as needed and monitors implementation to ensure adherence to requirements.

2. Conducts statistical operational studies and analyzes service standard performance. Prepares and implements quality improvement test sampling plans, uses operational and performance data to determine requirements for new or modified facilities, equipment, and staffing, evaluates study results and provides operating managers with alternative process solutions to improve quality and service performance. Monitors improvement action plans.

3. Plans, oversees and provides guidance on inspections of delivery, parcel post, collection, and highway contract routes, assembles necessary forms, historical data, and instructs carriers on providing necessary data. Documents and reports on adherence to delivery and collections policies, programs and procedures.

4. Participates in the development, review, and update of computerized sort programs to ensure sort programs reflect updated delivery plans. Supports the preparation of documentation to implement service changes and communicates changes to affected delivery employees.

5. Analyzes and evaluates the level of delivery service provided at stations, post offices, and contract postal units, conducts model unit reviews, and performs staffing performance analyses. Makes recommendations for service improvements and supports the implementation of operations programs for cost reductions and productivity improvements.

6. Develops staffing schedules based on workload data, evaluates requests for overtime scheduling; identifies staffing adjustments as a result of operational changes; and ensures staffing plans comply with national agreements related to job bidding posting, withholding and excess employee procedures.

7. Conducts planning and data gathering for projects involving new routes, motorization studies and cost analyses; and provides operational information through periodic systems reports.

8. Meets with equipment manufacturers, suppliers, and contractors relative to systems installation, operation, and maintenance; determines the work floor layout that maximizes safety and efficiency of mail and equipment flow through the facility.

9. Works with customers and large mailers to coordinate schedules of mail shipments and provides delivery and retail operational information to respond to customer inquiries. Provides mailbox requirement information to customers.

10. Provides budget assistance to local delivery and retail operations managers and develops cost comparative analyses for capital investments.

11. Provides national level of support to nationwide facilities which may include travel and working nights and/or weekends.

REQUIREMENTS:

1. Ability to analyze and evaluate data and report results.

2. Ability to attend to details sufficient to ensure accuracy and comprehensiveness of work.

3. Ability to work independently and with others; to organize and prioritize work to meet competing demands and successfully accomplish goals.

4. Knowledge of programs, policies and procedures related to delivery and collection operations, including safety, budget and work hours, schemes and routes, and central delivery points.

5. Ability to conduct unit reviews, route inspections, and customer service operations reviews.

6. Ability to implement operational programs and procedures to ensure they meet established specifications.

7. Ability to communicate in writing sufficient to maintain records and prepare reports, and to prepare information related to operational programs.

8. Ability to communicate orally at a level sufficient to give technical guidance and make recommendations, provide training and instruction, and work with customers, contractors, and major mailers.

9. SPECIAL CONDITION: Willingness to travel and work nights and weekends as needed.