Position Title: Director of Quality Assurance

Department: Quality Assurance

Location: Cleveland – On Site

Employment Type: Full-time

Salary Range: $130,000-170,000/year depending on years of experience

Qualifications:

• Bachelor's degree in Engineering, Business, or a related field
• 10+ years of experience in quality assurance, with at least 5 years in a senior leadership role.
• In-depth knowledge of quality management systems, regulatory requirements, and industry best practices.
• Strong understanding of continuous improvement methodologies, such as Lean and Kaizen.
• Experience in developing and implementing QA strategies and processes in DoD environment, across multiple manufacturing sites and business functions
• Excellent communication, leadership, and interpersonal skills.
• Proven ability to lead cross-functional teams and manage complex projects.

Preferred Skills:

• Certification in quality management (e.g., ASQ CQE, Six Sigma Black Belt).

Familiarity with relevant and best practices in quality management software tools and systems

Key Responsibilities:

1. Leadership & Strategy:

• Lead and mentor the QA team, fostering a culture of quality across the organization.
• Develop and implement a comprehensive QA strategy that aligns with business goals and customer expectations.
• Establish and monitor KPIs (Key Performance Indicators) to measure quality performance and progress.
• Ensure the QA department is adequately staffed and resourced to meet operational needs.

1. Quality Assurance Management:

• Develop, implement, and maintain quality assurance processes and procedures to ensure product/service quality meets and exceeds standards.
• Ensure quality processes throughout the development of new and revised products, embedding expertise in DFMEA, PFMEA, Quality Control Plans
• Manage the testing, inspection, and validation of products and services, identifying opportunities for process improvements.
• Lead root cause analysis and corrective actions to address quality issues, minimize defects, and ensure continuous improvement.
• Embed problem solving tools such as 8D, 5Ws, to correct and prevent issues from reoccurring
• Embed a culture of quality accountability throughout the business, including in line quality inspections and reporting.
• Conduct regular audits of products, services, and systems to ensure compliance with regulatory and internal standards.
• Lead supplier quality initiatives including a vigorous auditing strategy and performance monitoring to ensure the quality of goods and services meet requirements.

1. Collaboration & Communication:

• Work closely with senior leadership and other departments to ensure quality standards are aligned with organizational objectives.
• Serve as the primary liaison for quality-related matters, both internally and with external stakeholders such as customers, suppliers, and regulatory bodies.
• Provide guidance and training to employees across various departments on quality standards and best practices.

1. Risk Management & Compliance:

• Monitor regulatory requirements and industry standards to ensure the organization’s quality management systems remain compliant.
• Lead or participate in external audits and inspections by regulatory bodies, ensuring timely resolution of any non-compliance issues.
• Manage the documentation and reporting of quality-related issues, ensuring timely and accurate communication with stakeholders.
• Develop expertise in risk management tools, FMEA, risk matrix

1. Continuous Improvement:

• Foster a continuous improvement mindset, supporting the organization’s commitment to lean, and other best practice methodologies to enhance product quality and process efficiency.
• Analyze trends in quality data to identify potential areas of concern and proactively address them.