Position: Cancer Screening Patient NavigatorDepartment: Value Based CareSchedule: Full Time; 85 East Concord St., Boston MAPOSITION SUMMARY:The Cancer Screening Patient Navigator will assist patients with understanding and navigating the screening options available to identify cancer risks when they are more easily treatable. This person will perform direct outreach to patients, families and/or caregivers to provide culturally appropriate education on the importance of cancer screening, assist them with accessing screening services and connect them to other community resources as needed. Navigators will also partner with patients to identify and address any barriers or challenges that may prevent screening completion.JOB REQUIREMENTSEDUCATION:A minimum of a High School diploma/GED is required.CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED :NoneEXPERIENCE:Experience working with patients in a healthcare or community based setting (preferred)Previous customer services experience ( preferred )Completed motivational interview (MI) training ( preferred )KNOWLEDGE AND SKILLS:Ability to work in a multi-cultural diverse environment as a member of a health care teamStrong communication (oral and written), interpersonal, organizational, and record keeping skillsAbility to handle multiple tasks and responsibilities at the same time effectivelyAbility to work independently and as part of a teamAbility to maintain confidentiality and sensitivity to cultural differencesAbility to understand basic medical terminologyAbility to empathize with and coach patients in navigating the healthcare systemAbility to be flexible and easily adapt to changeKnowledge of software applications such as Microsoft Office and electronic medical record systemsBilingual or multi-lingual skills appropriate to the patient population served (Spanish or Haitian Creole) are a big plusESSENTIAL RESPONSIBILITIES / DUTIES:Patient Navigation & SchedulingServes as a central contact for patients who need assistance navigating the cancer screening journeyProvides one-on-one education to patients on the collection process for certain cancer screeningsSchedules appointments for patients and ensures that they receive timely reminders and follow-up careWorks with patients and caregivers to coordinate multiple cancer screening appointmentsFacilitates the flow of information between patient, provider and other servicesWorks with patient to obtain all appropriate medical record informationIdentifies resources for transportation, childcare and other patient concernsRefers self-pay patients or patients with insurance issues to Patient Financial Services, as appropriate. Partners with Patient Financial Services to effectively communicate alternative payment options to patientsAssures that patients who lack social, financial and family resources receive timely support to access services so that screenings or treatment are not delayedMeet with patients in clinical settings to navigate them to their screeningsProvides emotional support to patients and their families throughout the screening processAttends trainings and professional development opportunities to maintain knowledge of current cancer screening guidelines and resourcesPatient Tracking & Database ManagementAccurately documents and enters all patient information (i.e., demographics, date of scheduled visits and barriers) into the patient tracking database and/or epic EMREnters all patient encounter details and notes into the tracking database and/or epic EMR in a timely mannerVerifies and updates patient insurance information when scheduling any visitsProactively contacts patients to resolve and follow-up on potential barriers for screening completionProvides general clerical support including: filing, making appointments, photocopying, faxing, preparing and sending mail, making reminder phone calls, and maintaining contacts databaseProgrammatic functions:Identifies system deficiencies and seeks to fill those gaps in collaboration with the program leadEscalates any patient issues to the appropriate team memberDevelops and fosters relationships with other clinic-based navigatorsProvides and receives constructive feedback from team members and patientsContributes to the development of new ideas that impact the programGeneral Duties and Standards:Adapts to changes with departmental needs including but not limited to: offering assistance to other team members, floating, adjusting assignments, etc.Conforms to hospital standards of performance and conduct, including those pertaining to patient rights and HIPAA and privacy rules, so that the best possible customer service and patient care may be providedUtilizes hospital's behavioral standards as the basis for decision making and to support the department and the hospital's mission and goalsFollows established hospital infection control and safety proceduresPerforms other duties as assigned to support overall department prioritiesMust adhere to all of BMC's RESPECT behavioral standards.(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). IND123Equal Opportunity Employer/Disabled/Veterans