Service Product Support Specialist - Material Handling Department: Service
Employment Type: Full Time
Location: BR03- KNOXVILLE, TN
Reporting To: Karl Duffy
Description Take Your Career to New Heights as a Service Product Support Specialist! Why Join Us? At WMH, we're not just a company; we're a vibrant community of honor, rewards, and limitless growth!
WMH, ( is a 35+ year-old organization, a dynamic leader in the Southeast's rapidly expanding material handling industry. With over 250 dedicated associates across 11 branches in NC, SC, TN, VA, GA, and AL, we're transforming the industry as a complete solutions provider. At our core, we're committed to nurturing the success of our employees.
As a
Service Product Support Specialist , you'll be the heartbeat of exceptional customer service within our service department. You'll handle everything from dispatching jobs to ensuring our fleet of forklifts never misses a beat!
Your mission ? To deliver swift, accurate responses to customer and technician inquiries.
Key Responsibilities Key Responsibilities: - Elevate customer service for internal and external clients
- Mastermind scheduling, dispatching, and workload management
- Drive efficiency, productivity, and quality within our Service Dept.
- Fuel monthly departmental reports
- Oversee work in progress (WIP)
- Provide unwavering support to our internal service team
- Foster solid partnerships with manufacturers and vendors
- Initiate and manage work orders
- Be the support backbone for external and internal customers, including rental equipment contract coordination, shipping, and receiving
- Champion service department data entry
- Ace warranty and fleet claims processing
- Cultivate a collaborative team atmosphere
Skills, Knowledge and Expertise Key Skills: - High School Diploma or GED
- Customer Service Expertise
- Previous service support experience (heavy equipment, agriculture, or automotive preferred)
- Team-player extraordinaire
- Microsoft 365 Suite pro, especially Excel
- Energized, self-motivated, and a dedicated work ethic
- Unrivaled attention to detail
- Stellar analytical and interpersonal skills
- Creative problem solver
- A knack for coaching
- Outstanding communication skills, written and verbal
Benefits Benefits: ?
- Competitive pay: tailored to your awesome skill set, experience, & achievement -including a robust comprehensive benefits package.
- Health and Financial Security Benefits: Enjoy peace of mind with our robust comprehensive health coverage, including medical, vision, and dental benefits, prioritizing your well-being and that of your family.
- Retirement plans, Profit Sharing, 401(k) Contribution Match : For every $1 you contribute, WMH matches $.50, up to 9%.
- Paid Holidays and Generous Time Off : Celebrate life's moments and recharge with paid holidays and generous vacation and personal time.
- Cell Phone Allowance : Keep connected with a tailored cell phone allowance.
- Monthly Technical Training : Continuous skill development through exclusive training programs.
- Sign-on bonus opportunities & Incentive programs await!
- Keep your work-life balance intact with flexible hours.
- Professional development support: elevating your career beyond boundaries.
- A culture of diversity, inclusivity, and equal opportunity.
Ready to Leap into Action? We're soaring fast, and we need a star
like you NOW! Seize this chance to be part of our groundbreaking journey.
Apply today and wake up excited every morning! WMH is an equal opportunity employer. We thrive on diversity and are committed to creating an inclusive environment for all employees.