Title: Technical Account Manager

Location: Cleveland, Ohio

Type: Direct Hire

Responsibilities :

• Manage client accounts with the assistance of vCIOs (virtual Chief Information Officers) and Sales Managers.
• Help clients better leverage technology within their business by cross-selling and upselling new product and service offerings to address client needs.
• Successfully achieve quarterly sales goals.
• Hold in-person and remote meetings with clients to discuss strategy, budgets, and roadmaps.
• Manage and execute agreement renewals.
• Perform quoting, scheduling, client problem/resolution, and other administrative task to support the vCIOs and Sales teams.
• On-board new clients in collaboration with the new business development team.
• Work with the solution architect team to effectively scope client projects.
• Identify clients who are at risk and develop retention strategies.
• Share client feedback with teams and collaborate to ensure client expectations are being set and met accordingly.
• Communicate service, technology, and general client updates.
• Review client invoices monthly and work with finance department on any needed changes.
• Engage with client's who have 60+ day past due balances.
• Other duties as assigned.

Required Skills:

• Exceptional communication skills with a client-service and people-oriented approach.
• Proficiency in cross-departmental collaboration to achieve shared objectives by effectively communicating and cooperating with diverse teams.
• Consultative sales expertise.
• Ability to excel in high-pressure situations and handle difficult conversations while maintaining a tactful and professional demeanor.
• Exceptional problem-solving abilities.
• Exemplary organizational skills and a strong aptitude for time management.

Bonus Skills:

• Bachelor's Degree (BA/BS) in business, sales/marketing, computer Science, communications, or relevant field.
• Inside sales experience
• Account management experience
• Sales experience
• Exceptional communication skills with a client-service and people-oriented approach