Company Description

Pella Products of Kansas City is a distributor of Pella® Windows and Doors. They offer a full line of window and door products including vinyl, fiberglass, wood, and wood with aluminum clad. With over 40 years of exclusive service to the Kansas City metro area, Pella Products of Kansas City provides a one-stop shopping experience from product selection to installation and servicing.

Role Description

This is a full-time on-site role for a B2B Sales & Account Management Rep at Pella Products of KC, Inc. in Lenexa, KS. The role involves day-to-day tasks such as communication with customers, providing exceptional customer service, sales quoting & other activities, maintaining existing customer relationships, and visiting job sites.

Job Responsibilities

• Maintain and enhance existing customer base.
• Solve problems and negotiate conflict.
• Operate within company policies and procedures.
• Perform positively within a goal-oriented environment.
• Acquire new repetitive business to meet growth objectives.
• Maintain and make available when requested, a complete customer list containing name, address, phone numbers, and other pertinent account data in SalesForce.
• Professionally and honestly represent products and services without making any false claims or warranties.
• Provide accurate and correct information from Pella KC to consumers regarding pricing, product instructions, contracts, quotations, and reports.
• Provide all necessary paperwork and related follow up information to ensure accurate and orderly delivery of products to the customer within the confines of established company production and delivery schedules.
• Cover the front desk and/or showroom when scheduled.
• Make minor deliveries and perform minor warranty/service work when necessary.
• Visit job sites regularly and report information to team.
• Provide outstanding customer service.
• Be responsive.
• Maintain a team attitude.
• Accept personal responsibility for performance.
• Be an advocate of Pella Products of Kansas City, beyond the workplace.

PPKC values our team members and offers a total rewards package that supports the health, life, career and retirement of our team members. The available plans and programs include: 

• Health insurance plan options with low out-of-pocket premiums that include prescriptions, behavioral health, and telemed services.
• Wellness program
• Fitness device reimbursement with enrollment in a company offered medical plan
• Dental (including orthodontia)
• Vision benefits
• 100% company paid life insurance and long term disability insurance with option to buy-up additional coverage
• Health savings account
• Supplemental health protection plans (accident, critical illness, hospital indemnity)
• Employee Assistance Program which offers free counseling, financial wellbeing support, and travel resources.
• 401(k) with company match with access to free financial planning and consulting services
• Paid Time Off and Volunteer Time Off
• Employee Discounts on product

Qualifications

• Communication and Customer Service skills
• Sales skills
• CRM system knowledge
• Ability to build and maintain client relationships
• Strong negotiation and problem-solving abilities
• Knowledge of the window and door industry is a plus
• Bachelor's degree in Business or related field preferred