Responsibilities

• Supervise team of retail sales workers, ensure all locations are following all opening and closing procedures.
• Confirm staff is knowledgeable of their day to day duties like Hard Counts, Store Deposits, responding to emails.
• Making sure employees are following safety protocols like frequent cash drops, having minimal amount of cash at each register, and being on the sales floor.
• Prepare schedule for personnel to ensure optimal efficiency, making sure schedules are submitted in a timely manner to have the budget of payroll at each location approved. Currently due, Wednesday every week.
• Keep track of employee attendance, document frequent call ins or tardiness.
• Train and evaluate employees, follow up with employees on the virtual trainings as requested from corporate leadership, constantly training your reps to find their strong point, weaknesses when visiting stores, going over promos, role plays, sales pitches.
• Complete Metro by T-Mobile training courses before deadlines given. “Be the Expert.”
• Track monthly results and trends for business forecasting, analyzing your stores performance numbers, break down of boxes, accessories, goals, and metrics. Sending monthly goals between the first and fifth of every month based on a difficulty rating presented by the company.
• Assist the Director of operations in inventory ordering- Assuring each location has a healthy inventory stock, placing orders when devices are needed at specific location. Writing a direct feedback via email on what models you need at what stores in what quantity and how much minimum quantity should always be held.
• Accountability between managers and reps with upper management, making sure there is transparency and effective communication between all parties.
• Respond to Metro by T-Mobile emails and corporate emails in a fast and timely manner.
• Staffing, communicate all hiring, firing, suspension, write ups with HR departments as well of looking for new talent to recruit.
• Keeping employee morale up, positivity in the groups, staying active, driving sales. Having contest on promos, phones accessories. Doing store events with approved budget.
• Resolve escalated customer complaints, clarifying the steps with employees on how to escalate customers complaints and being able to deescalate situations to ensure customer has the best experience possible.
• Responsible for store compliance, look and feel and being liable for store metrics. During store visit performing a store audit to assure that the stores is to compliance with marketing material, window clings, price cards, lights/fixtures, cleanliness, surveillance, and uniforms. Having one on one with store employees to assure they are aware of their store metrics and setting up a game plan to meet any metrics that they might be falling behind on.
• Building a winning culture within your market and increasing the development of talent at the RSM and mobile expert level.
• Ensuring top KPI’s and performance on the BIG 5 monthly by making sure all stores are following the same processes and procedures to ensure top metrics.
• Increasing profitability for the company by maximizing boxes and accessories while maintaining a above 65% act retention.
• Holding various trainings, workshops and bootcamps to continue developing talent for maximum profitability.