INTRODUCTION:
StevenDouglas, one of the nation’s leading boutique Search and Interim Resources firms, has been a recognized leader in identifying and providing access to top talent for clients since 1983. Our client base is industry agnostic and ranges from start-ups and emerging middle-market to Fortune 500 companies and private equity firms. We approach the work we do for clients and candidates as trusted advisors that help provide the tools and process necessary for success. Whether it’s a company preparing to go to the next level, or a candidate looking for better opportunities, we keep the focus on the needs of the people we serve. It is never about us.
StevenDouglas recognizes that our responsibility to those we work with goes far beyond just being a recruiting and interim resources firm. It’s way bigger than that – people are not just assets to us. Our clients and candidates are trusting us to guide them to make the best decisions for their careers or their companies, which are ultimately major decisions that impact their success.
The firm prides itself on all the long-term relationships it has with both clients and candidates. Many of these connections have existed for over 10, 20 and even 30 years because StevenDouglas values treating everyone with the same respect and diligence as a close friend or family member. We don’t try to be everything to everybody and covet quality over quantity. Our focus is connecting the right talent to a company’s needs while understanding what the market demands.
Position Overview:
We are seeking a highly motivated and personable Client Service Director to join our dynamic team in Miami. This individual will play a pivotal role in building and maintaining relationships with clients, driving business development efforts, and representing the company at networking and social events. The ideal candidate is a self-starter with a background in accounting or finance, strong communication skills, and deep connectivity within the Miami marketplace.
Scope and Responsibilities:
Build and nurture client relationships through regular interactions, including lunches, coffee meetings, and networking events. Leverage personal connections and market insights to develop new business opportunities. Act as the primary point of contact for client inquiries, ensuring exceptional service and satisfaction. Collaborate closely with leadership to execute strategies and achieve business objectives. Represent the company at local events, fostering community ties and strengthening the company’s presence.
Key Competencies & Qualifications :
10-15 years of experience
Proven connections within the Miami marketplace through work history, education, or personal networks.
Former sales or customer service experience is a plus.
Familiarity with recruiting or executive search is beneficial.
Soft Skills:
Positive attitude with high energy and enthusiasm.
Strong initiative and ability to work independently.
Coachable and open to direction and feedback.
Excellent written and verbal communication skills.
Education:
Bachelor’s degree