About the Company

Ebco is a world class supplier of engineered rubber products for industrial applications. We specialize in repeating sales to Fortune 500 companies across a wide range of industries. Today, we have one of the most comprehensive catalogs of engineered isolators and seals in the industry.

We are currently headquartered in Elgin, Illinois with facilities in Knoxville, Tennessee, Dublin, Ireland, Hong Kong, Bangkok, Thailand, and Xiamen, China. We are excited to announce the opening of our new facility in Cedar Falls, Iowa. Our strategic locations allow us to provide Just In Time delivery and localized service globally without sacrificing quality or cost. Our team of engineers are available to provide customized solutions and on-site support for your isolation and sealing needs.

We are opening a new facility in Cedar Falls, Iowa and looking for an Material Planner / Customer Service Representative.

About the Role:

We are looking for an individual with outstanding people and organizational skills to manage our ongoing business relationships with a set group of our existing customers. Responsibilities will include entering customer orders and forecast on a weekly basis, managing all customer open orders, resolving issues, facilitating customer requests, and coordinating on-time delivery. The candidate must be comfortable working independently as well as part of a team. Will work to build and maintain a win-win relationship with customer contacts through both phone and email correspondence and help solve day-to-day issues. We are looking for someone who can thrive in a small company atmosphere that values efficiency and detailed work.

Responsibilities:

• Review, process, and monitor customer orders and forecasts for assigned customers
• Independently manage key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements
• Manage incoming customer calls and emails regarding pricing and availability, emergency order entry, backorder status, and tracking/shipping information
• Manage all ongoing business matters for assigned customer accounts
• Provide world class customer service to exceed customer expectations
• Resolve customer complaints verbally and electronically via email
• Maintaining EDI feeds and connections for multiple customers
• Initiate and expedite production with supply chain team based on customer requirements
• Escalate customer issues to Customer Service Manager as needed

Qualifications

• 2-5 years of relevant work experience, preferably with a focus on customer service
• Bachelor’s degree, preferred
• Experience with EDI
• Outstanding Interpersonal Skills
• Strong Written and Verbal Skills Required
• Strong problem-solving skills
• Self-starter with attention to detail and organizational skills
• Capable of Forming and Maintaining Relationships with Customers
• Proficiency in Microsoft Office Suite and strong knowledge of Excel
• Strong Understanding of Global Supply Chain, including ocean and air shipments
• Knowledge of Microsoft Great Plains Software, preferred
• Experience with EDI, preferred