Program Director of Residential Services 

This position is responsible for providing effective leadership to Dahlia Grove residential program, ensuring  efficient operations and service excellence for Dahlia Grove residents. This includes exercising sound  recovery skills, crisis management, and experience managing a diverse staff. One must be able to foster a work  environment that promotes trust, psychological safety, humor, and personal accountability. The ability to  develop a trusting and consistent relationship with all residents that will empower and inspire them to achieve  their goals is critical.  

Qualifications:  

This individual must have a Master’s Degree in a human services related field and 5 years’ experience  working in a human services related field. A minimum of 5 years working in a residential or recovery  environment is preferred. In addition, they must have at least 5 years of direct supervision of staff and strong  written and verbal communication skills;  

Specific Duties:  

• Continuously incorporates trauma-informed best practices into day-to-day operations that will  contribute to the residents success.  

• Responsible for overseeing new resident intake and onboarding process.  

• Coordinates staffing coverage and problem solving that will help maintain a stable and caring  environment for residents at all times.  

• Provide and/or coordinate ongoing training to staff to further their professional development.  • Provide oversight for upkeep of all Thistle Farms residences, ensuring that they are safe, clean and  orderly.  

• Review and update written program policies and procedures on an as needed basis. •  Facilitate all weekly residential team meetings.  

• Facilitate all residential community meetings whenever possible.  

• Works closely with Assistant Director to ensure that each resident’s individual recovery plan is  supported and followed.  

• Monitors, collects, reviews and submits documentation including, but not limited to timesheets,  incident reports, activity calendars, and programmatic outcomes.  

• Monitors monthly spending/budgets to ensure fiscal responsibility.  

• When requested, provide as needed support for development department by providing necessary  information and programmatic outcomes for grant reporting.  

• Participates and works collaboratively with all other agency departments.  

• Serve as a proactive member of the organization's Senior Leadership team, contributing to the goals and  mission of the organization.  

• Available 24 hours a day to support staff managing crisis intervention.