The HR Support Center Representative involves heavily in handling employee inquiries, assisting with HR processes, and ensuring smooth administrative operations.

Must-Haves:

• Prior experience in Human Resources or a related field in the Hospital domain.
• Strong organizational skills with the ability to manage multiple tasks efficiently
• Excellent follow-through to ensure tasks and inquiries are completed accurately and on time
• Reliable and consistent scheduling to support business needs.
• Must possess a working knowledge of Microsoft Word, Excel and PowerPoint. (Peoplesoft preferred)

Nice-to-Haves:

• Familiarity with ServiceNow for case management and workflow automation
• Knowledge of Workday for HR processes and employee data management

Responsibilities:

• Provides administrative support to the HR department, including phone handling, reception duties, applicant assistance with ATS, organizing and filing, conference room scheduling, and inventory management.
• Assist employees, managers, retirees, and external parties with HR-related inquiries via walk-ins, phone, email, chat, and case management
• Maintain and document all cases in the case management system
• Support HR policies, processes, and programs while serving as a liaison between employees and HR teams
• They will serve as a liaison and resource with respect to Hospital policies and programs
• Perform general HR administrative duties, including answering calls, assisting applicants, managing conference room schedules, and maintaining supplies
• Collaborate with HR teams to resolve escalated issues and ensure service levels are met
• Take ownership of assigned tasks and drive them to resolution