Req ID: 11501
Sloan is the world's leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water-efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.
Sloan has a great opportunity for a Customer Service Representative in our Franklin Park, IL facility. In this role you will be responsible for handling inquiries, resolving issues and offering product and service information. This role serves as the first point of contact for customers where you'll deliver high quality support ensuring customer satisfaction and retention. This role is hybrid, working three days in the office and two days from home after a training period.
What you'll do:

• Respond to internal and external customers with information that includes order status, order expedites and changes, pricing, product availability and lead-times, replacements, returns and shortages.
• Enter and review customer purchase orders and provide customers with feedback on any discrepancies related to pricing, quantity, or obsolete material..
• You'll become familiar with the company's products and policies in order to recommend alternatives and solutions to product issues
• You'll become knowledgeable of competitive products and research online and through other sources for additional competitive information.
• Work cross-functionally with resources inside and outside of Sloan, anticipating customer's needs and providing solutions.

What you'll bring to our team:

• High School Diploma or GED
• 1+ Years Relevant Experience in Customer Support
• Basic project management skills and excellent organizational skills.
• Excellent customer service skills.
• Experience fwith Microsoft Office Suite including Word and Excel.
• Proven ability to develop and maintain positive working relationships in a demanding work environment, with co-workers, supervisors and customers.

#LI-BH1
At Sloan , we recognize that attracting the best talent is key to our success as a company. Our compensation range reflects our good faith estimate of what an ideal candidate can expect, but final agreed upon compensation will always be based on the individual candidate's experience, skills, qualifications, and other job-related or market factors that may prove relevant during the hiring process.
The compensation range for this U.S.-based position is $50,700-$60,000 annually.
We also offer a highly competitive benefits package designed to support your health, well-being, and professional growth:

• Comprehensive Health Coverage : Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
• Health Savings Account (HSA) : With company contributions for most medical plan options.
• Financial Security : Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
• Additional Protection : Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
• Convenient Commuter Benefits : Save on your daily commute.
• Flexible Spending Accounts : Dependent Care FSA to help manage your expenses.
• Wellness Support : Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
• Retirement Savings : 401(k) Retirement Savings Plan with a company match and immediate vesting.
• Generous Time Off : Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
• Work-Life Balance : Hybrid Work Program to support your flexibility.
• Employee Referral Program : Earn rewards for referring great talent.
• Professional Development : Tuition Reimbursement Program to help you grow your skills.
• Community and Networking : Join our Employee Business Groups and connect with colleagues.

Diversity, Equity, Inclusion and Belonging (DEIB)
YOU Belong at Sloan
We are intentional in building an inclusive culture that embraces different voices, ideas, and backgrounds. We commit to continuing this ever-growing journey with and for our employees, customers, partners, and community. We are better together when we can be ourselves.
We Are Proud Partners With the Chicago Cubs
We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization's official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs' Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.
JOIN AN INDUSTRY LEADER!
For additional company information please visit our website at
We Are An Equal Opportunity Employer.