Receptionist Floater
Last Revised & Approved 20120112
Version #3
Job Title: Receptionist Floater FLSA Status: Non-exempt
Reports To: Clinic Manager Union Position: Yes
Approved By: Director of Human Resources Department: Operations
Approved
Date:
Jobs Supervised: No
OUR MISSION is to eliminate health disparities and foster community well-being by providing and
promoting the highest quality care in South Los Angeles.
OUR VISION: St. John's Well Child and Family Center will be a leader, catalyst, and model for the best
care, long-term community health improvements, and sustainable, health-enhancing system and structures
in Los Angeles.
OUR CORE VALUES
Dignity
We honor and respect every person we encounter as a valued member of the human family whose gifts
and rights are to be protected.
Excellence
We support and champion individual and organizational growth, accountability, creativity, teamwork, and
commitment to quality, and the best standard of care.
Well-Being
We promote and advocate for the full integration of our patient's physical and mental health with their needs
as an active member of a vibrant and just community.
Social Justice
We collaborate with others to develop systems, organizations, and programs that address the needs of and
empower all members of our community with a preference for the most vulnerable and disadvantaged.
JOB SUMMARY
The Receptionist receives and registers patients, make/cancels appointments, provides referrals to other
departments or services, helps walk-in patients obtain appropriate appointments or services, facilitates
patient flow, assists patients in completing required documents, and retrieves and files medical charts. This
position provides support to Medical, Dental, and Behavioral Health services.
IMPORTANT NOTE: As a Receptionist Floater, the incumbent is required to travel to different clinic
locations, at times without advance notice. While St. John's may assign a Receptionist Floater to a
clinic/local area on a regular basis, a change in assignment can happen at any time. Receptionist Floaters
are required to respond to the new assignment within the timeframe outlined. No guarantees are made as
to permanent placements at a clinic.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Performs a combination, but not necessarily all, of the following duties:
• Meet and greet patients; announce, direct, and/or escort to appropriate area;
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Receptionist Floater
Last Revised & Approved 20120112
Version #3
• Answer, screen, and direct calls on multi-line phone system; take detailed messages and/or forward
telephone calls to appropriate practitioner, voice mail, or pager;
• Organize and maintain file system; file correspondence and other records;
• Order and maintain supplies, arrange for equipment maintenance, and keep reception area
organized
• Input patient information and demographics into computer system;
• Professionally deal with confidential and sensitive issues;
• Pull Medical/Dental/Mental Health charts;
• Process patient registration;
• Maintain patient flow and reduce waiting time as much as possible;
• Schedule appointments for patients and specialty care;
• Collect co-payments and/or fees and donations, processing them as dictated by clinic processes;
• Handle billing for Medical/Dental/Mental;
• Practice Management System (PMS) Registration, Scheduling and Billing;
• Send out records when requested by other offices;
• Travel between clinic sites to cover staffing shortages;
• Provide translation for providers or arrange for translation services;
• Prepare and forward outgoing mail and packages;
• Refill medication requests;
• Verify patient's residency and eligibility;
• Comply with all personal medical requirements including but not limited to: annual physical, current
vaccinations (MMR, Tdap, Influenza, Hepatitis B), and TB testing (skin test or chest x-ray);
• Attend meetings, trainings, and other work-related events as needed; and
• Other duties may be assigned or may be modified as business needs dictate.
Supervisory Responsibilities
• This position has no supervisory responsibilities.
Responsibility to Team:
Actively support assigned team/department by participating in and supporting all team/departmental
initiatives, proactively communicating with supervision, meeting assigned goals and objectives, and
committing to embracing process improvement initiatives.
Responsibility to Organization:
Actively support SJWCFC by consistently meeting St. John's Mission, Vision, and Values; modeling positive
interactions with patients, staff, and community; keeping informed of internal (e.g. policies and procedures)
and external (e.g. legal or political matters) which may affect business.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.
Education & Experience
• High school diploma or GED required;
• One year customer service experience;
• Proficient Microsoft Office;
• EHR-Electronic Health Record (Preferred)
• PMS-Practice Management System (Preferred)
• Medical terminology knowledge;
• Bilingual English/Spanish required (read, write, speak).
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Receptionist Floater
Last Revised & Approved 20120112
Version #3
Licensure/Certification - Employees are responsible for maintaining individual certifications as required
by job function or by law and provide verification and recertification when requested by management:
• CPR certification
• Reliable transportation
Language Skills
Ability to read, analyze and interpret general business periodicals, professional journals, technical
procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure
manuals. Ability to effectively present information and respond to questions from groups of managers,
clients, customers, and the general public. Bilingual English/Spanish (read, write, speak) required.
Reasoning Ability
Ability to define problems collects data, establish facts and draw valid conclusions. Synthesize complex or
diverse information. Ability to interpret an extensive variety of technical instructions in mathematical or
diagram from and deal with several abstract and concrete variables. Ability to interpret situations,
characteristics, behavior, etc. and respond appropriately.
Computer Skills
To perform this job successfully, an individual should have strong knowledge of MS Outlook, MS Excel, MS
Word, and Internet software. EHR and PMS experience strongly preferred.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle,
or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk
and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral
vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters
while performing the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee establishes and maintains effective work relationships
with co-workers and customers, maintains regular attendance, understands and carries out a variety of oral
and written instructions, has knowledge of proper English usage, grammar, punctuation, spelling, and
vocabulary, has the ability to learn office principles, practices, and methods, understands filing systems,
including numerical, alphabetical, and chronological, learns a variety of procedures, policies, and services
of the assigned work unit or program, performs assigned duties with efficiency and accuracy and maintains
confidentiality. The employee is occasionally exposed to moving mechanical parts and risk of electrical
shock. The noise level in the work environment is usually moderate.
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Receptionist Floater
Last Revised & Approved 20120112
Version #3
NOTE
The statements herein are intended to describe the general nature and level of work performed by
employees, but is not a complete list of responsibilities, duties, and skills required of personnel so classified.
Furthermore, they do not establish a contract for employment and are subject to change at the discretion
of the employer.
Signature
Print Name Date