APLA Health's mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services. Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment!
We offer:
• Medical Insurance
• Dental Insurance (no cost for
employee)
• Vision Insurance (no cost for
employee)
• Long Term Disability
• Group Term Life and AD&D
Insurance
• Employee Assistance Program
• Flexible Spending Accounts
• 11 Paid Holidays
• 4 Personal Days
• 10 Vacation Days
• 12 Sick Days
• Metro reimbursement or free
parking
• Employer Matched (6%) 403b
Retirement Plan
This is a great opportunity to make a difference!
This position will pay $25.00 - $27.28 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Responsible for all onsite aspects of front office administration at assigned APLA Health
Clinic location.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Welcome patients and visitors in a friendly, professional and courteous manner
both in person and on the telephone.
• Schedules appointments for all providers to optimize patient satisfaction, provider
time, and exam room availability.
• Utilize a variety of electronic systems to ensure patients are registered and all
necessary demographic and/or financial information is entered into the patient
record.
• Assist patients with checking in and registration in new online system answering
questions as needed.
• Update patients' financial information, recording and collecting patient charges,
providing patients with transaction receipts.
• Checks/verifies patient's insurance eligibility/sliding fee status prior to and at
each visit.
• Communicates appointment changes to patients and staff.
• Comfort patients by anticipating patients' anxieties; answering patients' questions
and/or referring them to the appropriate clinical staff.
• Respond to patient inquiries promptly, and follow-up on patient issues and
resolutions to ensure quality customer service.
• Assist patients with patient portal - showing them how to sign up, send
messages, have telehealth visits, etc.
• Ensure that the waiting area is maintained neat and well organized.
• Learn and promote APLA Health's services, facilities, and programs and be able
to direct patients/guests accordingly.
• Participate in special projects to promote a wider range of APLA Health clinical
and non-clinical services thereby contributing to efforts to meet contract goals
and reach quality markers.
• Protect patients' rights by maintaining strictest confidentiality of personal and
financial information; adhering to all HIPAA guidelines/regulations.
• Understand and comply with OSHA and other regulatory requirements.
• Assist in orientation of new personnel as directed.
• Work as a contributing team member and act in a professional and respectful
manner at all times.
• Comply with all standard operating policies and protocols of APLA Health &
Wellness.
OTHER SPECIFIC DUTIES/TASKS MAY BE ASSIGNED TO MEET BUSINESS
NEEDS.
REQUIREMENTS:
Training and Experience:
High school diploma or GED required; AA degree preferred. Experience working in a
medical office preferred; or two (2) years of other customer service experience. Bilingual
English/Spanish strongly preferred. Knowledgeable about insurance plans as well as
Medi-Cal/Medicare.
Knowledge of:
Must be proficient in the use of Microsoft Office programs. Knowledge of electronic
health records preferred.
Ability to:
• Must be extremely organized and detailed oriented
• Must have excellent communications and written skills
• Strong telephone etiquette
• Must have a courteous, professional nature and customer service oriented
• Must maintain a strict discipline in time management with a focus on quality
• Knowledgeable about insurance plans, Medi-Cal / Medicare
• Good computer and typing skills.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting and moving of office materials weighing 25 pounds or less. The position
requires daily use of a personal computer and requires entering, viewing, and revising
text and graphics on the computer terminal and on paper.
COVID vaccination required or medical/religious exemption.
Equal Opportunity Employer: minority/female/disability/transgender/veteran.